Transfer Agent I - San José, Costa Rica - Midland Credit Management, Inc.

Midland Credit Management, Inc.

Empresa verificada

San José, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

About Us
We are more than a specialty finance company providing debt recovery solutions for consumers.

We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.

We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.

If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you

The
Transfer Agent** is responsible for responding to incoming consumer phone calls, processing consumer disputes, payment questions, credit reporting questions, general inquiries, updating the Company's business records and track consumers dissatisfiers.

The agent is responsible for delivering on the Consumer Bill of Rights in all interactions with customers (internal/external), while balancing company and departmental needs.

The agent must be able to obtain and evaluate all relevant information to handle inquiries and complaints. Given the regulatory oversight of the business it is vital the specialist adhere to company policies and procedures.

This position is shift-based, and the workload is largely task-based and tactical utilizing pre-established guidelines, with tasks identified under the guidance and supervision of the manager.

Responsibilities:

Handle credit reporting questions.
Handling consumer verbal disputes on collection accounts.
Interdepartmental communications and follow up on cases.
Research and respond to consumers' specific inquiries about bankruptcy.
Responding to consumers' general inquiries about collection accounts.
Route calls to specific departments.
System documentation and codes removal/adding.

Requirements:

High School Diploma (Bachillerato en Educacion Media).
English B +18 years old.
PC skills (Microsoft: Outlook & Teams specially).
Problem solving, time management, organizational & customer service skills.
Preferred: +1 year of experience in customer service role.

Work Location:

Work will be permanently performed from the site (Altos del Mas x Menos Sabana).

What We Offer
We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.

We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.