Travel and Fulfillment Executive - Hatillo, Costa Rica - SYKES Costa Rica

SYKES Costa Rica
SYKES Costa Rica
Empresa verificada
Hatillo, Costa Rica

hace 1 semana

Andrea Rodríguez

Publicado por:

Andrea Rodríguez

beBee Recruiter


Descripción

Objective:


As an associate providing service to clients and customers, you have a passion for the travel industry, are a natural problem solver who loves to tackle complex air ticketing issues and hotel bookings and are a strong verbal and written communicator.

A travel executive will need to be able to easily distinguish and make recommendations for travelers looking for a good travel experience.


Hard skills:


  • English level (85 %>) (Must).
  • Knowledge of native Sabre as GDS (Must).
  • Able to work On-Site in our Hatillo Building (Must).
  • A minimum of 6 months overall customer service experience with a passion for connecting with customers and leaving a lasting impression (Must).
  • Knowledge of ticketing procedures for Airlines, Hotels, and Ground Transportation.

Soft skills:


  • A high level of understanding, patience, and empathy to navigate difficult customer conversations with professionalism under pressure.
  • Commitment to continuous growth and learning. You understand that every challenge is an opportunity, and you get excited about learning new things.
  • Proactive.

Responsibilities:


  • Support customers via voice (phone) support to ensure they have the best possible pre
- and post-booking service.

  • Providing informed and insightful recommendations, delivering a seamless customer experience.
  • Maintain knowledge of different card types as well as benefits available to our customers.
  • Engage with customers and provide answers and recommendations that lead to confirmed air bookings and postbooking purchases, specifically process voids, refunds with waivers, exchanges, and schedule changes.
  • Help users navigate the Hopper portal, troubleshoot bugs, and provide guidance on new features.
  • Ensure industry standards and regulatory requirements for information security and data protection are met.

Benefits:


  • Monday
  • Friday Schedule.
  • Medical Services.
  • Weekly Payment.
  • Educational Reimbursement.

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