Telesales Account Representative - San José, Costa Rica - TD SYNNEX

TD SYNNEX

Empresa verificada

San José, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

The Telesales Account Representative will be responsible for conducting outbound sales calls to sell products to customers (businesses and/or individuals) in order to achieve sales quotas.

"This position is for Shyft Global Services, a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business.

Shyft Global Services is a wholly owned subsidiary of TD SYNNEX employing more than 1,500 services professionals and IT experts focused on delivering end-to-end product and customer lifecycle management services for original equipment manufacturers (OEMs) and other technology innovators.

"

What You'll Do:

Working from customer lists and/or database, makes outbound followup calls to existing customers to qualify leads and sell products and service contracts.
Closes a medium volume of sales orders.
Sales are medium complexity, and the sales rep performs a consultative role for the customers.
Emphasizes features and benefits of represented products/services.
Provide accurate quotes and ensure correct credit terms and vendor information is in database.
Meets or exceeds all quotas and activity objectives in assigned territory.
Uses sound judgment and discretion when making decisions that affect the business unit, such as, appropriate, and timely escalation, adjusting margins or providing discounts to close a sale.
Provides high quality service to customers and prospects by assessing customer requirements, ensuring prompt response in providing product information and product pricing.
Actively profiles all customers and use effective telephone selling skills to promote client products, service programs and systems.
Builds the customer/prospect database by profiling and capturing relevant customer and product information.
Recommends improvements or changes to internal processes and data processing to meet or exceed sales goals and to achieve the highest level of customer satisfaction.
Maintains most uptodate knowledge on products and programs.
Actively participates in assigned sales training, lectures, presentations, and meetings.
Makes 5075 outbound calls per day with 8 highvalue meeting calls per day, each meeting call with duration > 15 minutes.
Performs other additional duties as assigned.

What We're Looking For:

High school diploma/GED (Bachillerato en Educación Media) required, college degree in Business or Marketing preferred.
100% proficient in English (level B2 or higher) required
2+ years of call center or Telesales experience preferred
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to recognize and attend to important details with accuracy and efficiency.
Able to build solid, effective working relationships with others.
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Able to listen attentively and foster twoway dialogue.
Able to maintain a positive attitude in the face of criticism, rejection, or failure.
Able to provide courteous, timely service when addressing questions and concerns.
Able to maintain social, ethical, and organizational standards in conducting internal and external business activities.

Other Education / Certifications:

College Degree in Business or Marketing preferred.
Requires 2+ years of outbound Telesales experience, technology experience preferred.
Call center or Telesales experience using consultative selling skills preferred.
Demonstrate commitment to task in a highly competitive sales environment.
Ability to overcome technical and business objections of prospective customers.
Possess solid business sense and the ability to profile likely business and technology decision makers.
Professional and polished communication skills both verbal and written.
Possess strong organizational skills and the ability to excel in a fastpaced environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

Professional, office environment.
Occasional nonstandard work hours or overtime as business requires

What's in it for You?
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Make the Most of our Global Organization: network with other new co-workers within your first 30 days through our onboarding program.
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Grow Your Career: our first priority is to hire from within and help our people grow. As a co-worker, you'll have more career opportunities available to you. You can also accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
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Work with World-Class Vendors: our current Telesales Reps are working with some of the biggest brands in technology.
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Elective Benefits: our programs in Costa Rica include optional asociacion solidarista (up to 4% employee contribution and 3% company matc