Tech Support Engineer - San Pedro, Costa Rica - Tek Experts

Descripción

OverviewWe are looking for a customer-focused Technical Support Engineer (MS Intune) to assist in resolving intricate customer issues. Your responsibilities will include addressing software problems, collaborating with colleagues to enhance processes, and providing exceptional customer service. This role involves handling escalated cases promptly and accurately.Driving exceptional outcomes with purpose-built solutions.Tek Experts specializes in offering tailored and innovative tech services and support to clients. We are problem solvers, engagers, and creative thinkers dedicated to ensuring our customers' success. Our agile and relationship-driven approach supports the growth of leading enterprises worldwide. If you enjoy problem-solving, process improvement, learning, and being part of a diverse global team, then you are the ideal candidate for us. Come join our team of experts and advance your IT career with us.Tek Experts is part of TeKnowledge, where innovation merges with purpose. We are reshaping the global tech industry by providing advanced technology services, cybersecurity expertise, and unparalleled technical training customized for both public and private sectors.ResponsibilitiesThe Microsoft Intune team delivers reactive support for mobile device management issues in the Azure cloud environment, simplifying IT administrators' management of mobile devices. As an Intune team member, you will configure internal settings and policies governing mobile device interactions with various Azure and OS services. Your daily tasks will involve collaborating with team members, conducting individual research, and implementing policies for internal device configuration or service backends.This role will:

• Communicate with end users/administrators/solution integrators through phone, email, or chat to diagnose issues and offer guidance on resolution.
• Utilize technical documentation to apply relevant technical knowledge, identify appropriate remediation steps, address urgent situations impacting business priorities, and collaborate with technical leads and experts.
• Provide technical guidance to teams, identify expertise areas within solutions, and maintain case documentation following customer commitments and protocols.
• Support junior engineers and offer guidance as required.

QualificationsIntune is suitable for candidates who have:

• English proficiency: 85%
• High school diploma.
• Experience in Technical Support
• Troubleshooting expertise in Windows/Android/IOS
• Understanding of Network Basics, Cloud, and Active Directory.