Business Center Lead - San José, Costa Rica - VML MAP

Descripción

The Business Center Lead is a driving force of the Marketing Operations - San Jose team at VML MAP and is responsible for overseeing the operations of our San Jose location.

The Center Lead plays a crucial part in ensuring the efficient delivery of our services. This opportunity is key in spearheading strategic initiatives, leading a dedicated team and identifying comprehensive solutions towards operational improvement.


What will your day look like:

• Business and Administration Oversight
• Streamline processes for improved efficiency and effectiveness.
• Manage resource allocation, including staff, budget, and equipment.
• Make decisions on budget management, targets and consistency of services and processes.
• Develop thought leadership around operations and build on new and existing best practices for continued improvement.
• Team Leadership and Development
• Assist in recruiting, training and mentoring employees to maximize their potential.
• Work with other center and global business operations leads to advise on client engagement and development of capabilities.
• Strategic Planning
• Develop and implement a strategy for the center that aligns with organizational goals.
• Client and Stakeholder Engagement
• Build and maintain robust relationships with both internal and external stakeholders.
• Compliance and Reporting
• Prepare regular reports on the center's performance and outcomes, including but not limited to P&L reports, targets and other performance metrics.

What do you bring to the table:

• 5+ years of proven leadership experience in a managerial and supervisory role.
• Experience working with crossfunctional and specialized teams, delegating tasks and assuming responsibility for outcomes.
• Experience leading large teams, and motivating groups towards improvements.
• Demonstrated capabilities in leadership role; training and developing teams to meet measurable objectives and key goals.
• Comprehensive understanding of market and industry trends within marketing automation.
• Demonstrated ability to analyze data and make informed decisions.
• Excellent and professional verbal and written communication.
• Education or training in Business Administration, Project Management or Operations.
• Intermediate to advanced proficiency in MS Office suite.
• Ability to work independently as well as collaboratively in a dynamic environment.

A leader in personalized customer experiences:

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM.

With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric.

Together, we are technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.


A global network:

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward.

Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond.

Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

For more information, please visit our website, and follow us on our social channels via Instagram and LinkedIn.