Fulfillment Analyst - Heredia, Costa Rica - Moody's

Moody's

Empresa verificada

Heredia, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

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Descripción

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

The Role / Responsibilities:

Work with sales, sales operations and content delivery teams to complete all product access requests. Provide client permissions and license keys for services accessed electronically, in accordance with contract specifications, terms, and effective dates. Supply clients with access details and manage deactivations in the event of cancellations.
Develop a strong understanding of processes, systems and tools deployed for order fulfillment
Clarify order discrepancies with the sales team and coordinate crossfunctionally as needed
Utilize CRM system (Salesforce) to maintain accurate client entitlement data, process sales orders or adjustments, and document relevant transaction details. Ensure consistency and accuracy for all stages of the fulfillment process. As needed, use CRM to prioritize assignments and record activities or client interactions.
Use CRM (Salesforce) to monitor fulfillment requests from clients or internal departments.
Maintain a customercentric, bestinclass service orientation by attending to and resolving customer fulfillment needs.
Coordinate with Sales, Customer Success and Client Service Desk to ensure client queries are resolved completely and promptly.

Qualifications:

Bachelor's degree
High level of proficiency in Microsoft Word and Excel
23 years experience providing support for clients and internal departments
Previous experience preferably within the marketing, financial, or sales industries is advantageous
Ability to efficiently prioritize, organize, and complete multiple projects/assignments simultaneously in a fastpaced, deadlinedriven environment
Strong attention to detail, quality, and accuracy
Proactive in problem solving with high level of critical thinking skills
Good interpersonal communication skills, both written and verbal with the ability to build strong professional relationships at all levels
Commitment to client care and problem resolution
Selfmotivated, collaborative and comfortable working in a team
Flexible to work different shifts for greater timezone coverage

Moody's is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.