Costumer Care Analyst Ii - San José, Costa Rica - Emerson

Emerson

Empresa verificada

San José, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Responsibilities

Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems
Perform technical review of orders to ensure the processing of correct product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer
Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it
Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures
Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.)
Attend to some of the customer inquiries through different communications channels, working closely with the order management specialist, inside sales, sales force, factories, and other quote to cash teams
Ensure compliance with import/export, contract, and government requirements. Screen orders for compliance with the business unit Terms and Conditions, agreements and standards
Provide consulting support to Order Management when processing an order
Achieve targets on productivity, service levels, and quality
Perform other duties as required

Requirements: