Telesales Account Representative - San José - Td Synnex

    Td Synnex
    Td Synnex San José

    hace 4 días

    TD SYNNEX background
    Descripción

    **Are you ready to make a BIG impact with TD SYNNEX?
    **

    In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.
    **Overview**:
    High attention to detail and quality standards.
    **Principal Responsibilities**:

    - Works with a partner portfolio to qualify and generate incremental business.
    - Working from customer lists and/or database, point of contacts, channel, reseller and possibly end users.
    Makes outbound follow-up calls to existing customers to qualify leads and sell Samsung products and service contracts.
    - Closes a medium volume of sales orders.
    - Sales are medium complexity and the sales rep performs a consultative role for the customers.
    - Emphasizes Samsung features and benefits of represented products/services.
    - Provide accurate quotes, and ensure correct credit terms and vendor information is in database.
    - Meets or exceeds all quotas and activity objectives in assigned account.
    - Uses sound judgment and discretion when making decisions that affect the business unit, such as, appropriate and timely escalation, adjusting margins or providing discounts to close a sale.
    - Provides high quality service to customers and prospects by assessing customer requirements, ensuring prompt response in providing product information and product pricing.
    - Actively profiles all customers and use effective telephone selling skills to promote client products, service programs and systems.
    - Builds the customer/prospect database by profiling and capturing relevant customer and product information.
    - Recommends improvements or changes to internal processes and data processing to meet or exceed sales goals and to achieve the highest level of customer satisfaction.
    - Maintains most up-to-date knowledge on Samsung products and programs.
    - Actively participates in assigned sales training, lectures, presentations and meetings.
    - Makes daily outbound calls with high-value qualification.
    - Performs other additional duties as assigned.
    **Knowledge, Skills, and/or Abilities Required**:

    - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
    - The requirements listed below are representative of the knowledge, skill, and/or ability required.
    - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    - Able to recognize and attend to important details with accuracy and efficiency.
    - Able to build solid, effective working relationships with others.
    - Able to constructively work under stress and pressure when faced with high workloads and deadlines.
    - Able to listen attentively and foster two-way dialogue.
    - Able to maintain a positive attitude in the face of criticism, rejection, or failure.
    - Able to provide courteous, timely service when addressing questions and concerns.
    - Able to maintain social, ethical, and organizational standards in conducting internal and external business activities.
    **Minimum Educational/Experience Requirements**:

    - High school diploma/GED plus the established minimum requirements for the position.
    - Language: 100% proficiency in English

    **Additional Education/Previous Experience Recommendations**:

    - College Degree in Business or Marketing preferred.
    - Requires 2+ years of outbound tele sales experience, technology experience preferred.
    - Call center or tele sales experience using consultative selling skills preferred.
    - Demonstrate commitment to task in a highly competitive sales environment.
    - Ability to overcome technical and business objections of prospective customers.
    - Possess solid business sense and the ability to profile likely business and technology decision makers.
    - Professional and polished communication skills both verbal and written.
    - Possess strong organizational skills and the ability to excel in a fast-paced environment.
    **Working Conditions**:

    - Professional, office environment.
    - Occasional non-standard work hours or overtime as business requires.
    - Some travel required.
    **Core Skills**:
    Self starter, start and complete tasks with little input/direction, along with being able to proactively pull in needed resources.
    High attention to detail and high quality standards.
    Internal Resource Expert & Navigator

    Relationship Builder & Manager

    Sales Manager & Trainer

    **Strategic Skills**

    Strategic Planner & Project Mgr

    Business Investment Advisor

    Alliance & Solution Advisor

    Business Model SME

    **Operational Skills**

    Channel Liaisons/ SPA process Expert

    Product & Solution Expert

    Deal Facilitator

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