Communications & Change Manager - Lagunilla, Costa Rica - Thermo Fisher Scientific

Thermo Fisher Scientific
Thermo Fisher Scientific
Empresa verificada
Lagunilla, Costa Rica

hace 1 semana

Andrea Rodríguez

Publicado por:

Andrea Rodríguez

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Descripción

Job Title:
Program Enablement, Communications & Change Manager
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Reports to: Program Enablement, Change, Communications and Training (CC&T) leader
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Group / Division: Corporate / Global Business Services (GBS)
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Career Band: Band 7

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Job Track:Professional


Position Summary:

The role targets preparing GBS and customers/partners to change to new structures, processes, and technology.

This role will lead organizational change activities, often through a series of waves across multiple divisions and functions as part of various projects such as transitions/migrations, new system implementations, process improvements, etc.

The position will proactively identify the business changes, risks, and mitigation activities and include internal customer engagement to support change readiness.


This is a meaningful role in ensuring projects or initiatives are implemented efficiently with mínimal impact on the business and promoting a positive, sustained culture aligned with GBS leadership vision.

It is a valuable role to lead change activities to enable successful change execution.


Key Responsibilities:


  • Leading internal and external change plans and activities to support GBS program enablement and the business by driving the successful completion of plans.
  • Responsible for communications and change plans people, processes, and systems/enabling technology.
  • Change impact analysis to ensure all changes are detailed, understood, and mitigated.
  • Change readiness assessment activities to collect feedback about readiness and activities required to support the project launch dates and resolution activities.
  • Customer engagement enables awareness and understanding of the objectives and required details.
  • Leads Change Agent/Champion networks supporting the change efforts.
  • Supports training activities to ensure readiness for project launch.
  • The execution of all change activities and reportout during various forums and toll gate reviews, etc.

Minimum Requirements/Qualifications:


  • Excellent communication experience verbal, written, and presentation.
  • Experience in delivering highquality content that communicates complicated changes.
  • Proficiency in the English language (verbal and written), other languages a plus
  • Experience in leading change in a multigeographical environment
  • GBS or shared services experience is an advantage.
  • Experience, understanding, and a passion for organizational change.
  • Success in building collaborative partner relationships with a wide range of colleagues.
  • Ability to operate independently, lead through ambiguity and change, and capable of balancing multiple projects and timelines simultaneously.
  • Ability to handle confidential information in line with confidentiality expectations.
  • Bachelor's degree preferred.
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