Ejecutivo De Servicio Al Cliente - San José - Wtw

    Wtw
    Wtw San José

    hace 1 hora

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    Descripción

    Encargado de brindar el servicio requerido a los clientes de nuestra cartera colectiva.
    Seguimiento y atención de los clientes para obtener el nível más alto en servicio y satisfacción del cliente, mediante programas proactivos administrados a nível de gerencia y ejecutivo.
    **El Rol**
    Modalidad de trabajo Híbrido: presencial y en teletrabajo.
    - Atender correos electrónicos cliente interno y externo en un plazo menor a 12 horas hábiles
    - Brindar seguimiento al cumplimiento del proceso operativo.
    - Realizar las minutas y brindar seguimiento
    - Respaldar la información en el archivo digital de cada uno de los clientes.
    - Coordinar con el mensajero el site de retiro de los paquetes por procesar.
    (clientes que no cuenten con visita)
    - Coordinar reuniones con los clientes, según el calendario administrado por cada ejecutivo (Debe realizarse reunión mínima 2 veces al año con el tenedor/tomador o/y encargado de la póliza)
    - Realizar presentaciones para cada cliente y mantenerlas actualizadas
    - Preparar mensualmente informes a sus clientes.
    "Informe de gestión"
    - Mantener el control de renovaciones actualizado y brindar seguimiento con el técnico
    - Brindar charlas de refrescamiento e inducción, cuando el cliente lo requiera o bien, cuando hay cambios de beneficios, operativa o/y proactivo acompañamiento.
    - Monitorear la siniestralidad mensual y notificación al cliente.
    - Realizar análisis de siniestralidad trimestral y notificación al cliente.
    - Trabajar proactivamente la cartera asignada programando charlas, campañas, ferias y cualquier acompañamiento que el cliente requiera.
    **Los Requerimientos**
    - Cursando estudios universitarios de Administración de Empresas (no es indispensable) y/o Curso Técnico en Seguros.
    - Inglés preferiblemente
    - 2 a 3 años de experiência en Seguros
    - Conocimientos técnicos de seguros en Vida y Salud.
    - Conocimientos de la Ley de Seguros.
    - Conocimientos avanzados en paquete de Office (Word, Excel y PowerPoint)
    - Orientación de Servicio al Cliente
    - Trabajo en Equipo
    - Comunicación
    - Habilidad numérica
    - Empleador de Igualdad de Oportunidades_



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