Managed Services Center Engineer - Santa Ana, Costa Rica - Nitel

Nitel

Empresa verificada

Santa Ana, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

work hours:
Monday - Friday, 9am - 6pm CT

the position
We pride ourselves on our amazing team, the driving force behind our growth and our awesome brand. As a member of the Managed Services Center (MSC) team, you will provide support for our customers complex networks.

This support will include active monitoring of the customers networks, proactive response to events, evaluating network performance and making recommendations for improvements, and providing SME level support of these networks.

what you'll do

Monitor various NMS for faults and alerts, as well as enhancement/refinement of NMS to provide more insight into production.
Monitor and maintain complex customer networks including SD-WAN and managed Firewall
Document all networkrelated activities in ticketing system.
Provide a single point of interface to internal and external clients on issues pertaining to our SD-WAN, MPLS, Internet, Security, VoIP, and other Managed Services.
Perform other duties as assigned to support the continued success of self, team, department, and company.
May provide technical supervision to lowerlevel engineers and technicians.
Develop network performance baselines to assist in forecasting network utilization trends.
Work together with Sales Engineers to implement and improve customers networks.
Prepare and present business review reports.

what you'll bring to succeed

Ability serving as a team lead & escalation point for all technical issues encountered within the Network Operations Center
Ability to provide Tier4 support in a multitiered support role
Ability to work closely with others in a team environment & highvolume customerfacing role
Ability to work 1st (8a 5p) or 2nd shift (3p 12a) work hours, especially weekends, and participate in a rotating oncall schedule
Demonstrated leadership ability to coach, mentor, train, and provide constructive feedback to both new and existing MSC team members
Experience with systems, specifically opensource server operating systems, scripting languages and network monitoring systems
Hands on experience with SD-WAN architecture (configuring, installing, troubleshooting)
Strong experience configuring, installing troubleshooting enterprisegrade firewalls, routers, WAPs; including a core competency in dynamic routing protocols (BGP, OSPF, EIGRP), along with security event management, DDOS mitigation, and HA systems
Experience troubleshooting VOIP protocols, SIP call flows, and other voicerelated technologies
Experience with Carrier Ethernet Testing & Troubleshooting [including RFC 2544 or related testing]
Ability to identify and troubleshoot underlying root causes for key performance thresholds for latency, packet loss, and jitter
In depth experience with T1, T3, OCn, Sonet, Ethernet, and Fiber delivery & troubleshooting
Experience identifying & troubleshooting fiber low/high (Tx/Rx) light level issues via device CLI or GUI
Develops documentation and other intellectual property to drive innovation and focus the Network Operations Center on operating more efficiently
Ability to collaborate and work cross functionally with Executives, Sales, and Product Development to support strategic sales opportunities
Develop documentation and other intellectual property to drive innovation and focus the Network Operations Center on operating more efficiently
Cloud platform experience on Azure, AWS, and/or GCP
Google Cloud Platform is a plus.
Current Cisco CCNP, Juniper JNCIP track, CISSP certification, or equivalent a plus
Current SD-WAN platform certifications including VeloCloud, Versa, Viptela, Cato, Fortinet

what success looks like

Quality Control: You will ensure that customers receive the exact product/service (equipment, bandwidth, throughput, etc.) ordered.
Integrate yourself into the customers network support organization to act as a partner.
Partner with internal Nitel organizations to continually improve the customers networks.

what we value