- Operating Rhythm : Help maintain the operating rhythm like the quarterly business review meetings and other similar forums. Provide operational help and support like sharing minutes and scheduled follow up's.
- Data Collation and Management: Gather data from various internal and external sources, ensuring accuracy and completeness. Maintain and manage databases to support analytics and reporting needs.
- Dashboard Development: Design, develop, and maintain dashboards that provide insights into operational metrics and performance indicators. Ensure dashboards are user-friendly and provide actionable insights.
- Data Analysis: Analyze complex data sets to identify trends, patterns, and insights. Translate data findings into clear, understandable reports and presentations for stakeholders at all levels.
- Process Improvement: Use data-driven insights to recommend improvements to operational processes. Work with cross-functional teams to implement changes and measure impact.
- Reporting: Prepare regular and ad-hoc reports, highlighting key operational metrics and insights for management review.
- Collaboration: Work closely with ESS & regional stakeholders across the organization to understand their operational needs and deliver solutions that support business objectives.
- Bachelor's degree in Business, Statistics, management, or a related field.
- Proficient in data analysis and visualization tools (e.g. SQL, Tableau, Power BI).
- Minimum of 5 years of experience in data analysis, business analysis, or a similar role.
- Experience of working in a multinational environment.
- Experience working in a dynamic technology company.
- Running of workshops and capturing outcomes.
- Management reporting and creating dashboards.
- Using collaboration technologies such as MS Teams, Confluence, Aha, SharePoint and Mural.
- Strong Excel and PowerPoint skills.
- Experience with technology engineering, technology risk management or information security, an advantage
- Strong analytical and problem-solving skills, with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Excellent communication skills, with the ability to translate complex data into actionable insights , write communication drafts for product launches.
- Experience in process improvement initiatives is a plus.
- Proactive, collaborative approach and a strong team player.
- Familiarity with Experian's policies, standards and governance framework, an advantage.
- Familiarity with risk management and controls, an advantage.
Operations Senior Analyst - Heredia, Costa Rica - Experian
Descripción
Job Description
We are seeking a highly analytical and detail-oriented Operational Senior Analyst to join our Operations team. In the Operations Senior Analyst role you will provide operational support to the team to increase the efficiency, quality and effectiveness of delivering on our commitments. This will include executive management reporting, collaboration tools implementation and support, and organizing regular Quarterly Business Review meetings with the regions we serve. The successful candidate will be responsible for collating data from multiple sources, developing and maintaining dashboards, and conducting thorough analyses to support decision-making across the organization. This role is pivotal in optimizing our operational efficiency and driving our strategic goals forward.
Responsibilities
Qualifications
Additional Information
This is a permanent home-based role in Costa Rica. No relocation available.
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.