Atlassian Systems Administrator - Heredia

Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing · and more. Here you'll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany. T ...

Descripción del trabajo

Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing

and more. Here you'll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany. They all, collectively, define the future for business growth.

Apply for one position or as many as you like. Talent doesn't always just go in one direction or fit in a single box. We're happy to see whatever your superpower is and find the best place for it to flourish.

Get started now, we look forward to meeting you.

Job Description:

The Intermediate Atlassian Systems Administrator will assist in the administration, configuration, and integration of tools within the Atlassian suite (Jira Software, Jira Service Management, Confluence, and related plugins). This position will help develop and maintain integration with other products used by Datasite and support reporting needs across teams, departments, and projects.

The role requires a solid understanding of Jira products and their system implications, as well as a working knowledge of tool integration.

Duties and Responsibilities

• Support the management and governance of the Datasite enterprise Atlassian suite, ensuring optimal performance and compliance.

• Assist in developing and maintaining policies, processes, and procedures to uphold standards and best practices.

• Create user guides, provide user training and enablement, and participate in the Atlassian Steering Committee.

• Assist with the configuration, implementation, and documentation of Atlassian tools.

• Collaborate with other Atlassian administrators to deliver and maintain effective solutions for users.

• Ensure the scalability, sustainability, and manageability of the Atlassian suite in accordance with industry standards.

• Support data integrity at all levels (team, department, program, portfolio, line of business, and enterprise).

• Enforce enterprise standards and best practices.

• Maintain a positive, customer-service mentality at all times, representing the Datasite standard for service to all internal Atlassian users

• Conduct Atlassian demos, training, and user enablement.

• Serve as a support and escalation point for users and internal customers.

• Advise stakeholders and internal customers on best practices, configuration, and recommendations to avoid common pitfalls.

• Assist with change requests, assessing impacts on the Atlassian suite and risks to architecture, data integrity, and sustainability.

• Participate in planning, implementing, testing, documenting, and communicating changes.

• Create and manage configuration elements, including templates, screens, workflows, screen schemes, permission schemes, and notification schemes.

Qualifications

• 2+ years of Atlassian Suite Administration; deep hands-on expertise with Jira Software, Jira Service Management, Confluence, and others

• Hands-on expertise supporting key third-party add-ons (Advanced Roadmaps, PowerBI for Jira, PowerAutomate for Jira, Jira ProForma, Jira Assets, etc.)

• A working knowledge of agile and kanban practices

• Conceptual and practical understanding of SDLC, ITIL, CI/CD, and Agile Frameworks

• Experience with API lifecycles and building, documenting, and using diverse APIs

• Deep level of business customer understanding and business use cases for the Atlassian suite

• Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude

• Self-starter with a keen interest in technology and highly motivated toward success

• Able to work independently and provide updates to management

• Demonstrated teamwork and collaboration in a professional setting

• Excellent problem-solving skills; proven teamwork and communication skills

• Strong analytical and problem-solving capabilities

Preferred Qualifications

• IT Service Management and Project Management experience preferred

• Bachelor's Degree

• ITIL Foundations Certified

• Jira Administration for Cloud Certification

• Confluence Administration Certification

• Understanding of Github and the connection with Jira

• Experience using Atlassian API integrations

Work Location & Flexibility

This position is based in our Heredia, Costa Rica office and follows a hybrid work model. Employees are expected to work on-site a minimum of 1 day per week. Please note that specific business units or role requirements may require additional in-office days based on team collaboration needs or operational priorities.

Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.