Customer Success Manager Strategic Account Services - Otro, Costa Rica - AMAZON

Descripción

BASIC QUALIFICATIONS

• Experience: 3+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
• Bachelor's degree or equivalent.
• Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
• Relationship Development Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring followthrough.
• Data Manipulation: Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas.
• Data Analysis: Analytical problemsolving ability. Uses data analysis, reporting, and forecasting to guide business decisions.
• Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fastpaced, deadlinedriven environment.

DESCRIPTION
The Strategic Account Services (SAS) organization is seeking a Customer Success Manager to shape the future of the program.

The Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards.

In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth.

They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios.

Above all, they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity.

They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon's leading brands, then we're interested in you.

Key job responsibilities

Customer Success Managers are responsible for driving seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program.

The key responsibilities of a Customer Success Manager include but are not limited to:

Business Growth

• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, deliver solutions, and scale benefits to impacted sellers.
• Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of sellers.
• Proactively seek out new opportunities for customers and sellers. Create tailored solutions and recommendations. Present compelling growth recommendations through a consultative approach.
• Design seller growth action plans, collaborating effectively with crossfunctional teams and your sellers finding joint areas of opportunity to drive customer success with Amazon.
• Possess the ability to manage and deliver against challenging account goals. Able to assess and prioritize greatest valueadd growth actions and deliver for sellers.
• Implement and track metrics to record the success and quality of your portfolio of sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Seller Relationship