Service Desk Analyst
Sólo para miembros registrados Costa Rica
hace 1 mes
* Este rango salarial es una estimación realizada por beBee
Job summary
The Service Desk Analyst is the first point of contact for users reaching out to the IT Service Desk, providing top-tier customer service.
Responsibilities
- Manage the Incident and Request Queue, ensuring correct ticket assignment.
- Serve as the first contact for customers, providing effective solutions.
- Escalate unresolved issues to tier 2 and 3 support as needed.
- Guide customers through troubleshooting processes.
Qualifications
- 2-4 years in technical support with knowledge of IT frameworks like ITIL.
- Proficiency with Active Directory, network-shared printers, and Windows with shared drives.
Descripción del trabajo
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Obtén acceso completo
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