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    Business Analyst – Product Experience - San Jose, Costa Rica - Lenskart

    Lenskart
    Lenskart San Jose, Costa Rica

    hace 1 mes

    Default job background
    De jornada completa_permanent
    Descripción

    The Product Experience team – Innovation is looking for an open-minded, quick learner, ready to be part of a dynamic team that moves with velocity and is committed to excellence and delivering an amazing Player Experience

    As a Business Analyst & Product Support team member, you will play a crucial role in analyzing business processes & product journeys, gathering requirements, and contributing to the development and implementation of effective solutions. You will work closely with the Product & Program Experience Managers in Innovation, analysing business and customer data related to strategic initiatives, Products and Services, and provide insights to support data-driven decisions. You will drive strategic thinking and cross-functional alignment around data-driven approaches across teams, including Operations, DnA and Ecomm/Marketing to secure relevant data & enable planning related to the Products & Initiatives you are supporting.

    Key Responsibilities

  • Collaborate with stakeholders to understand business objectives, Product use-cases and requirements.
  • Conduct thorough analysis of business & customer data & processes to identify areas for improvement.
  • Assist in documenting business/Product requirements and translating them into functional specifications, including use cases and business flows.
  • Work with Player & User data to write user stories, acceptance criteria gathering, and troubleshoot with QAs when necessary.
  • Support with documentation and reporting on Test & Learn projects and other initiatives.
  • Work closely with cross-functional teams to ensure effective communication and collaboration, supporting with Project Management efforts as needed.
  • Utilize Confluence and Jira Advanced Roadmaps to log and track the projects/products you are supporting.
  • Support the design and implementation of solutions to enhance operational efficiency.
  • Perform data analysis to provide insights and support decision-making processes.
  • Assist in creating reports and dashboards to track key performance indicators (KPIs).
  • Participate in testing and quality assurance activities to ensure the successful deployment of solutions.
  • Stay informed about industry trends, best practices, and emerging technologies relevant to business analysis.
  • Strong analytical and problem-solving skills and ability to deliver in a fast-paced global environment.
  • Attention to detail and commitment to delivering high-quality work.
  • Data visualization skills & ability to provide effective reporting & visibility
  • Great interpersonal skills and ability to interact and communicate effectively across functions and cultures.
  • Comfortable with ambiguity and able to change direction quickly when required by client or project needs.
  • Ability to work in an industry & team that is always changing and developing by being adaptable & efficient.
  • Proficiency in Microsoft Office applications, especially Excel and PowerPoint.
  • Eagerness to learn and adapt to new technologies and methodologies.
  • Knowledge of Agile & business analysis tools and methodologies
  • Familiarity with project management concepts.
  • Experience with data visualization tools (e.g., Tableau).
  • Basic understanding of SQL and database concepts.

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