Client Service Specialist - Heredia, Costa Rica - Moody's

Descripción

Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply You may be a perfect fit for this role or other open roles.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at

This role is responsible for addressing data-related requests and issues in our range of local products. This means assisting our first line support with client inquiries and ensuring daily communication with our information providers, as well as reporting any recurring issues to our product strategists.

Additionally, you will assist in the creation of a knowledge base gathering key data points from various providers in order to help first line support treat cases more efficiently.

The training approach we employ is a learning-by-doing strategy, meaning that you will be exposed to practical tasks from day one, while being assisted and mentored by senior team members.

Responsibilities:

• Respond to client requests and inquiries; you'll perform second line support tasks (as specialist), meaning you'll assist the first line of support (generalists) to solve data-related issues, as well as help with simple software functionality requests.
• Maintain a good relationship (and smooth communication) with our information providers.
• Build your knowledge on all the intricate details and interactions of the different elements and procedures within our database.
• Ensure the highest data quality.

Qualifications:

• Bachelor's degree required, Master's degree preferred, ideally in Economics, Econometrics, Business Administration, or any Data / Information Technology-related field.
• 1-2 years of experience with client support.
• Strong detail-orientation balanced by the ability to understand the larger picture of a system.
• Strong analytical and problem-solving abilities.
• Working knowledge of Excel.
• Ability to clearly communicate and to adapt the content of one's speech to the type of audience.
• Enjoy working as part of a team, as well as undertake projects independently.
• Strong verbal and writing skills in English and Spanish. Written skills in Portuguese

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.