Customer Service Agent- English - Belén

Job summary

Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign is looking for a Customer Care Representative. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry.

Responsibilities

• Handle requests such as but not limited to general inquiries, orders / product status, order processing, update of account and systems management, initial product diagnostic and / or equipment replacement, return process and credits requests.
• Comply with the established Quality guidelines for the business. Accountable to review and complete all courses required in the Quality Management System (QMS). Adhere to Company Quality Policy.
• Adapt to Customer Advocacy culture and responsibilities defined on the WIs and SOPs.
• Be responsible to handle all customer interactions with professionalism and within the defined response timeframe.
• Follow up on their cases until proper resolution.
• Document all interactions including all details required in the correspondent CRM.
• Report complaints and product safety.
• Achieve a consistent performance considering all KPIs requirements.
• Comply on deadlines on LMS courses.

Skills, Knowledge And Expertise

• Typically High School Degree. Technical Degree is a plus.
• 0-2 years of related experience.
• Proficiency in English. (Bilingual English-Spanish, C1 )
• Understanding of CRM (Preferable ).
• Open to both experienced and entry-level candidates in customer service.
• Computer, internet and e-mail literacy.
• Microsoft Office Package knowledge (Power Point, Excel, Word).

Descripción del trabajo