Service Desk Analyst - Heredia
Sólo para miembros registrados Heredia, Costa Rica
hace 1 mes
* Este rango salarial es una estimación realizada por beBee
Job summary
The Service Desk Analyst serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service.
Responsibilities
- Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly.
- Serve as the initial point of contact for customers and provide solutions to their issues.
- Escalate unresolved queries to the next level of support as needed.
- Guide customers through troubleshooting process effectively
Skills And Experience
- 1 o more years of technical support experience with a strong understanding of best practices and IT frameworks, such as ITIL (Information Technology Infrastructure Library).
- Proficiency with Active Directory, network-shared printers, and Windows with shared drives experience.
Descripción del trabajo
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