Senior Delivery Manager - Costa Rica

Your work days are brighter here. · We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach ...

Descripción del trabajo

Your work days are brighter here.

We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

About the Team

HiredScore is designed to help companies match, rediscover, and engage talent more effectively. Seamlessly integrated with Workday, it streamlines processes, reduces administrative tasks, and delivers timely insights that enhance decision-making and free up time for meaningful interactions with top talent

About the Role

We're looking for a Senior Delivery Manager, HiredScore to join our growing team. In this role, you will serve as a subject matter expert on HiredScore product implementations and processes while leading a cross-functional group of team leads. You will be responsible for the highest-level client escalations, ensuring your teams are equipped to succeed, and driving excellence in delivery.

This position offers an opportunity to step into a key leadership role within a fast-growing unit. You will gain valuable experience working with executive leadership, as well as our development, product, and customer success teams, while also engaging directly with senior leaders at our client organizations.

Responsibilities

• Lead a cross-functional team while acting as the subject matter expert on HiredScore product implementation and processes.

• Oversee all aspects of team building, including hiring, onboarding, training, mentorship, and professional development.

• Coach and mentor team members to optimize performance, foster career growth, and support personal development.

• Provide comprehensive team guidance across daily operations, client interactions, and on-demand client calls—serving as the primary escalation point for all issues.

• Partner with application development scrum teams to deliver customer features and product innovations.

• Understand client needs and workflows, designing tailored HiredScore implementation plans and offering creative solutions to ensure success.

• Collaborate with Customer Success to ensure a seamless transition of accounts from sales through launch, training, post-launch support, and adoption.

• Partner with cross-functional stakeholders to prioritize, plan, and deliver exceptional customer experiences.

• Model and promote Workday's core values: Employees, Customer Service, Innovation, Integrity, Fun, and Profitability.

About You

Basic Qualifications

• 4+ years of experience as a Lead in Technical Project Management, Implementation Management, or Professional Services Management.

• 4+ years of experience managing Managers and Senior Software development teams as well as mentoring to promoting growth within the organization

• 6+ years' experience as the single point of contact resolving complex issues and manage escalations. Subject matter expert of current IT standards, applications, User Acceptance Testing (UAT), and industry trends

Other Qualifications:

• Strong, hands-on experience implementing SaaS products and delivering professional services in a software delivery environment, including configurations and system integrations.

• Led recruiting efforts and talent appreciation initiatives to attract, develop, and retain talent

• Demonstrated success in high-growth SaaS companies selling to enterprise clients in a global environment.

• Strong analytical skills, with the ability to interpret client business needs and translate them into application and operational requirements.

• Proven ability to manage projects from scratch, balancing multiple demands and shifting priorities in a fast-paced environment.

• Process-focused problem solver, always looking for ways to improve outcomes.

• Resilient and adaptable, able to navigate constraints, rapid change, and competing priorities.

• Deep affinity for technology and a strong understanding of the software delivery lifecycle. Familiarity with SQL/NoSQL databases. Experience using ticketing and knowledge management tools such as JIRA and Confluence.

• Skilled in mentorship and people management, coaching software engineering teams to achieve high performance and professional growth.

• Experienced in technical project management, driving complex software initiatives from requirements gathering through delivery.

• Strong ability to understand business and technical requirements and translate them into actionable engineering plans and solutions.

• Demonstrates strong decision-making, accountability, and execution, ensuring teams deliver high-quality results.

• Provides engineering leadership, fostering collaboration and guiding teams through complex projects.

• Communicates candidly and clearly with stakeholders to align on priorities, expectations, and outcomes.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process