Empleos actuales relacionados con Service Desk Analyst - San Jose - ARCH LATAM
-
Service Desk Analyst
hace 3 semanas
Sólo para miembros registrados San JoséWe are seeking a dynamic and results-oriented Customer Facing enthusiast to join our Talent Support team. · Provide firstline support for technical issues via phone, email, and chat and understand their concerns and provide prompt and accurate solutions · Troubleshoot hardware an ...
-
Deal Desk Analyst
hace 9 horas
Sólo para miembros registrados San José $60,000 - $120,000 (USD) al añoThe Deal Desk team's primary objective is to ensure that complex, high-value deals make their way through internal processes with cross-functional alignment with a focus on achieving the company's objectives. · Manage non-standard deals through the review process to assess risk, ...
-
Service Desk Analyst - Level 1 / 1.5 | Remoto
hace 2 semanas
Sólo para miembros registrados San José De jornada completa $40,000 - $60,000 (USD) al añoAre you looking for new challenges and a place where you can enjoy a close-knit environment while constantly learning? Welcome to a team with a clear purpose: TRANSFORM people's lives by being the most reliable TECHNOLOGICAL ally · Provide Level 1 and 1.5 technical support, ensur ...
-
Service Desk Analyst
hace 1 mes
Sólo para miembros registrados Heredia ₡1.200.000 - ₡2.400.000 (CRC) al añoThe Service Desk Analyst serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. · Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. · Serve as ...
-
Associate Analyst, Service Desk
hace 1 mes
Sólo para miembros registrados Heredia ₡900.000 - ₡1.200.000 (CRC) al añoServe as the first contact point within the Service Desk offering level 0 and level 1 support to Sysco associates and internal customers via phone calls, live chat support and manage non-critical single user escalation requests. · Addresses and resolves reported non-major inciden ...
-
Associate Analyst, Service Desk
hace 1 mes
Sólo para miembros registrados Heredia, Heredia ₡2.500.000 - ₡4.500.000 (CRC) al añoServe as the first contact point within the Service Desk offering level 0 and level 1 support to Sysco associates and internal customers via phone calls, live chat support and manage non-critical single user escalation requests. · Addresses and resolves reported non-major inciden ...
-
Senior Technical Analyst – Help Desk (P-127)
hace 1 semana
Sólo para miembros registrados Costa Rica $30,000 - $60,000 (USD) al añoYou will provide expert-level technical support for the Yardi Senior product suite, resolving complex system issues and ensuring high service quality. This role requires deep troubleshooting expertise, cross-functional collaboration, and a proactive approach to risk mitigation an ...
-
Senior Technical Analyst – Help Desk (P-127)
hace 2 semanas
Sólo para miembros registrados Costa Rica $60,000 - $120,000 (USD) al añoYou will provide expert-level technical support for the Yardi Senior product suite, resolving complex system issues and ensuring high service quality. · Deliver advanced technical support for escalated help desk issues related to the Yardi Senior product suite. · Troubleshoot com ...
-
Desarrollador de software junior
hace 1 mes
Sólo para miembros registrados San José ₡900.000 - ₡1.200.000 (CRC) al añoEl candidato ideal desarrolla, analiza y da mantenimiento en labores de programación de piezas de software puntuales supervisadas por un Analista Programador Senior, Business Analyst o Director de Proyecto. · Bachiller en Ingeniería de Sistemas · Incorporado al CPIC y ser miembro ...
-
Service Desk Coordinator
hace 1 mes
Sólo para miembros registrados San José, Provincia de San José $40,000 - $70,000 (USD) al añoWe are seeking a Service Desk Coordinator to support our technical support team by ensuring smooth operations of the service desk. This role is responsible for monitoring incoming support requests, logging and categorizing tickets, assigning issues to the appropriate support engi ...
-
Service Desk Agent
hace 3 semanas
Sólo para miembros registrados San JoséThe Service Desk Agent will be responsible for answering incoming customer calls, utilizing company procedures and knowledge articles to solve customer technical issues, and directing calls to the specific team when necessary. · ...
-
Customer Support Analyst
hace 1 mes
Sólo para miembros registrados San José, Provincia de San José ₡42.000.000 - ₡72.000.000 (CRC) al añoThe Customer Support Analyst team are subject matter experts on our industry leading hospitality solutions who provide advanced level of support to customers and front-line support team members. This is a hybrid role and would require you to be in our San Jose, Costa Rica office ...
-
Digital Media Senior Analyst, Paid Media
hace 1 mes
Sólo para miembros registrados Greater Metropolitan Area, San Jose $90,000 - $120,000 (USD) al añoKepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers. We do this by acting as clients' agency of record, as their in-house team, or some hybrid of the two – and b ...
-
Digital Media Senior Analyst, Paid Social
hace 1 mes
Sólo para miembros registrados Greater Metropolitan Area, San Jose $90,000 - $120,000 (USD) al añoKepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers. We do this by acting as clients' agency of record, as their in-house team, or some hybrid of the two – and b ...
-
Itsm Administrator
hace 1 semana
Sólo para miembros registrados San José, Costa Rica $40,000 - $80,000 (USD) al añoThe ITSM Administrator will manage a dynamic team of engineers who provide support to customers. They will ensure a customer-friendly approach for resolving O365/Azure technology related issues and produce customer reports, including SLA reports. The person will also provide lead ...
-
Customer Support Analyst
hace 1 mes
Sólo para miembros registrados San José ₡40.000 - ₡80.000 (CRC) al añoThe Customer Support Analyst team are subject matter experts on our industry leading hospitality solutions who provide advanced level of support to customers and front-line support team members. · Provide efficient and prompt customer service, technical support, and follow-up on ...
-
Business Application Administrator
hace 4 semanas
Sólo para miembros registrados San José ₹2,540,000 - ₹3,175,000 (INR) al añoWe are hiring a Business Applications Administrator to support the effectiveness and efficiency of the enterprise applications within our organization. · Responsibilities include managing day-to-day help desk requests, troubleshooting break-fix issues, and ensuring quality assura ...
-
Customer Support Analyst
hace 4 semanas
Sólo para miembros registrados San José $30,000 - $60,000 (USD) al añoYou will be the entry point into the Hospitality Technical Support organization which is intended to afford the right candidate an opportunity to build on Technical computer and customer service skills while providing first line help desk support for technical customer inquiries. ...
-
System Analyst - Yardi (P-126)
hace 2 semanas
Sólo para miembros registrados San José, Provincia de San José $60,000 - $120,000 (USD) al añoYou will lead the strategic administration, technical management, and optimization of the Yardi Voyager platform and its associated modules across a national senior housing portfolio. · ...
-
Customer Support Analyst
hace 2 semanas
Sólo para miembros registrados San José $30,000 - $60,000 (USD) al añoAmadeus is committed to providing customers globally with superior support and service to ensure their success in using Amadeus solutions. · The Customer Support Analyst team are subject matter experts on our industry leading hospitality solutions who provide advanced level of su ...
-
Digital Media Senior Analyst, Paid Media
hace 1 semana
Sólo para miembros registrados San Jose, Costa Rica $60,000 - $120,000 (USD) al añoKepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers. We do this by acting as clients' agency of record, as their in-house team, or some hybrid of the two – and b ...
Service Desk Analyst - San Jose - ARCH LATAM
Descripción
The Service Desk Analyst will be responsible for answering incoming customer calls, utilizing company procedures and knowledge articles to solve customer technical issues, and directing calls to the specific team when necessary. Our Analysts are often the first point of contact for customers around the globe, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions, all in favor to resolve the technical problem the user will have.
The analyst should comply with additional tasks including investigation, back-office work and any other task based on the business need.
Is expected for the analyst to provide visibility on new troubleshooting steps or any task that needs to be documented.
Hard skills | Experience
• English Level between B2 or above.
• University Career or at least evidence of classes taken at the University
• Minimum 1-2 years of proven experience in bilingual Customer Service.
• Minimum of 1-2 years of proven experience registering/escalating calls in a case management.
• Basic understanding of Microsoft tools such as Word, Excel, Outlook, Teams, etc.
• Basic knowledge connecting to computer via remote access.
• Basic knowledge guiding users with HOWTOS or walkthroughs among different procedures.
Soft skills
• Detail oriented.
• Assertive communication.
• Negotiation skills.
• Risk based thinking.
• Written, verbal and presentation.
• Analytical & Proactive.
• Teamwork & Customer Service.
• Easily adaptable to changes.
-
Service Desk Analyst
Sólo para miembros registrados San José
-
Deal Desk Analyst
Sólo para miembros registrados San José
-
Service Desk Analyst - Level 1 / 1.5 | Remoto
De jornada completa Sólo para miembros registrados San José
-
Service Desk Analyst
Sólo para miembros registrados Heredia
-
Associate Analyst, Service Desk
Sólo para miembros registrados Heredia
-
Associate Analyst, Service Desk
Sólo para miembros registrados Heredia, Heredia
-
Senior Technical Analyst – Help Desk (P-127)
Sólo para miembros registrados Costa Rica
-
Senior Technical Analyst – Help Desk (P-127)
Sólo para miembros registrados Costa Rica
-
Desarrollador de software junior
Sólo para miembros registrados San José
-
Service Desk Coordinator
Sólo para miembros registrados San José, Provincia de San José
-
Service Desk Agent
Sólo para miembros registrados San José
-
Customer Support Analyst
Sólo para miembros registrados San José, Provincia de San José
-
Digital Media Senior Analyst, Paid Media
Sólo para miembros registrados Greater Metropolitan Area, San Jose
-
Digital Media Senior Analyst, Paid Social
Sólo para miembros registrados Greater Metropolitan Area, San Jose
-
Itsm Administrator
Sólo para miembros registrados San José, Costa Rica
-
Customer Support Analyst
Sólo para miembros registrados San José
-
Business Application Administrator
Sólo para miembros registrados San José
-
Customer Support Analyst
Sólo para miembros registrados San José
-
System Analyst - Yardi (P-126)
Sólo para miembros registrados San José, Provincia de San José
-
Customer Support Analyst
Sólo para miembros registrados San José
-
Digital Media Senior Analyst, Paid Media
Sólo para miembros registrados San Jose, Costa Rica