Network/telecom Engineer Iii - Lagunilla, Costa Rica - Thermo Fisher Scientific
Descripción
How will you make an impact?
As a member of Thermo Fisher Scientific, you'll do exciting work Join a team that values performance, quality and innovation.
As part of a successful, growing global organization you will be encouraged to perform at your best With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create meaningful contributions to the world.
This role will be a key part of a multifunctional team that designs, supports, secures, and maintains the underlying network infrastructure.
What will you do?
- Our global network operation center is ensuring that all outages, which are impacting our customers are resolved in a timely manner
- We aim to fulfill our customer's requests according to our set of SLAs
- We manage our network changes through a strict ITIL based process
- We monitor network health, including metrics collection, visualization, and alerting
- We track network utilization over time to assist capacity management models
- We are
owning the network monitoring settings, maintenance and network incident management
SOPs: - We self-serve problem management support for network root cause analysis, own and drive
problem investigations, trend analysis: - We proactively carry out network
vulnerability and patch management, software upgrades - Be part of the team that supports, and improves a global network environment that includes routers, switches, firewalls, wireless controllers and load balancers.
- Find opportunities to improve the corporate network by looking at the cause of the problems
- Collaborate with the network SMES on optimization initiatives
- Be responsible for having all aspects of the network environment documented.
- Deliver mentorship and direction to lower level engineers and peer support groups
- End to end
coordination with our vendors and providers for issue resolutions - Handling the Service Now work queue to address customer requests within the established service level agreements.
- Drive
quality into the metrics we report, including measurement of issues, network capacity, vendor equipment/failures analysis and network performance, as well as continual assessment of the quality and effectiveness of network monitoring and alerting. - Responsible for
documenting system maintenance, enhancements and performance for effective network operations and management
Call out complex topics and requests to senior engineers or SMEs
- Find opportunities for
automation and
own these initiatives till completion in collaboration with respective SMEs and programmers - Guide our customers and colleagues on Global Network engagement and ITIL processes
- Participate in technology trainings provided by SMEs or vendors
How will you get there?
- BA/BS education and/or work experience in network engineering & operations is preferred
- 57 years of demonstrated ability in network engineering, operations
- Deep experience with Cisco and Arista or Fortinet or F5 products and services
- Automation related programming skills (Python or similar) is a nice to have
- Good understanding of Networking and Security standards, practices and methods.
- Solid grasp of SD-WAN management & troubleshooting is an advantage
- Understanding and experience of cloud computing specifically relating to networks, including AWS and/or Azure is an advantage
Tool & Technology Skills
-
Telco: WAN, LAN, Wireless,
-
OSS/BSS: Service Now, Jira
-
Network Switching, Routing, Secrurity, Cloud
-
Product: Cisco, Fortinet, F5, Silver Peak SDWAN, Arista, Clearpass, OperGear, Meraki, AWS, Azure
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Automation: Python, API, Service Orchestration
Knowledge, Skills, Abilities
- Excellent verbal and written communication skills, good customer service skills, and a demonstrable ability to work with various teams.
- Troubleshooting skills
- Be a selfmotivated, highly ethical individual with a demonstrated ability to work as independently as well as with a team.
- Be eager to learn new technologies and develop your skills
- Develop relationships with our clients, engineering, and peer management teams, and effectively navigate across the organization
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