Operations Manager - Heredia, Costa Rica - Manpowergroup CCA

Manpowergroup CCA

Empresa verificada

Heredia, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

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Descripción

PRIMARY DUTIES AND RESPONSIBILITIES:

Ensure program is operating according to contractual obligation by providing daytoday guidance to team members, monitoring

compliance to program policies and procedures and turn-around times, and ensuring adherence to quality expectations.

Conduct both formal and informal feedback discussions with associates to include yearly performance reviews and regular oneonone

discussions.

Drive program performance by establishing performance metrics & goals; provide ongoing coaching and feedback to reinforce and address

performance.

Analyze quality and performance reports for trends, make process improvements, provide coaching or retraining where needed
Translate and oversee organizational strategies for assigned goals.
Manage client relationship by proactively identifying program issues & making recommendations on potential solutions.
Manage the resolution of client issues and ensure appropriate followup is done to manage client relationship; Deliver routine client reports;
Analyze quality, performance or other program reports for trends, make process improvements, and provide coaching where needed.
May collaborate across various groups) on program projects, new service line implementations, database updates, UAT.
Manage & administer program policies & procedures.
Collaborate with Compliance team on program audits, address audits findings and implement corrective action.
May require periodic travel to sites or client related meetings.
Performs related duties as assigned.

Requisitos:

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires broad training in fields such as business or healthcare administration, accountancy, sales, marketing, computer sciences, social
work or other vocations generally obtained through completion of a four-year bachelor's degree program or clinical studies such as nursing,
pharmacy and other clinical roles. Normally requires a minimum of three (3) + years of progressively related responsibility.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

General knowledge of reimbursement and patient assistance programs, database elements and functionality; operational policies and processes, particularly distribution processes / interfaces are preferred.

Ability to evaluate issues, make decisions and recommend possible solutions.
Strong interpersonal and presentation skills.
Strong organizational skills; attention to detail.
Ability to communicate effectively both orally and in writing.
Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint).
The ability to manage multiple tasks along a parallel process.
General understanding of health care payer research, healthcare policy and payer landscape preferred.
Ability to identify issues and knows when to escalate.