Business Analyst, Intelligent Automation - Heredia, Costa Rica - Manpowergroup CCA

Manpowergroup CCA

Empresa verificada

Heredia, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

DUTIES AND RESPONSIBILITIES:

Engage functional area Subject Matter Expert to shadow process, draft Visio swimlane diagram, SIPOCS, PDD (Process discovery document/process design document), test script and automation run book Draft the Visio workflow, shadow the manual process and document the step by step with screenshot for RPA project.

Engage Technical lead and Functional Analyst to complete Technical Assessment and finalize PDD Strong experience with gathering the customer requirement Knowledge working with documentation of step by step with screenshot and have good communication skill during process shadow session Ensure data integrity behind the RPA Tableau Dashboard Business Analyst to work on one or more of the following areas like RPA, ML, Conversational AI, Power Apps / Power Automate, Alteryx, Process Mining, etc.

Build and present business case for identified automation opportunities, including but not limited to manual collection of Automation KPI metrics (volume, AHT, frequency, FTE), calculation of the GPV and NPV, project charter, etc.

Serve as liaison between business and IT, and work closely with BT technology team on a daily basis Build relationships with stakeholders to effectively communicate progress on projects Monitor bot performance, report and act to improve low performance bot (s) Support execution of Ask SBS Service Delivery Model Support various Proof of Concept initiative in process mining, ML, OCR, etc.

Automate manual process using low code / no code tools if needed

The Business Analyst, Intelligent Automation will be part of the program delivery team for an Intelligent Automation Center of Excellence (CoE) leveraging technologies like Robotic Process Automation, Desktop Automation, Low code / No code Automation, Hyperautomation.

This role is responsible for pushing through various stages in any project delivery cycle, especially during ideation, discovery, assessment, User Acceptance Test (UAT) and hyper care.

Requisitos:

QUALIFICATIONS:
Experience with PDD (process discovery document or process design document) Ability to identify and re-engineer the process when as is process is not ideal for automation 4 years of business analysis experience but at least 2 years of hands-on experience with RPA (Blue Prism, Automation Anywhere, UiPath) 2 years of hands-on experience with Visio is required Hands-on experience with Power Apps, Power Automate, Alteryx is required Experience in agile methodology is preferred Sense of urgency to meet the deadline and deliver on time Excellent documentation, communication, conflict resolution, and stakeholder management Skills Not someone who is a mere instruction taker Well-versed both in business and technology (mostly automation) Willingness to learn how to use low code / no code tools if needed

EDUCATION REQUIRED:
Bachelor's Degree in business, finance, computer science, industrial engineering or other related field

LANGUAGE REQUIRMENTS:
English required (B2+ is required)

Beneficios

Benefits: 100 % WFH (except business needs/UltraPark II Lagunilla) Private medical insurance PALIG Solidarity Association Life Insurance Personal day off (Personal day off due to marriage, childbirth or family death) Percipio elearning license