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  • Customer Base Management Associate Consultant - San José - Liberty Latin America Communications, Inc.

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    Descripción

    Descripción del Rol

    El objetivo de este rol es gestionar la base y ejecutar los modelos de gestión del parque prepago, con el fin de promover el consumo de recargas y paquetería a través de campañas de comunicación en diferentes canales de contacto.

    Responsabilidades

    • Ejecución y seguimiento del modelo de gestión de parque prepago.
    • Ajustes al gestor de campañas (SQL Integrator) según lo marcado en el Modelo de Gestión de Parque Prepago.
    • Apoyo a otras áreas en la ejecución de envíos al parque por el canal SMS.
    • Reportería de efectividad de entrega para SMS, SAT PUSH, IVR, WEB/APP PUSH, DIGITAL.
    • Búsqueda de automatización de procesos manuales.
    • Ejecución de las campañas del Modelo de Gestión Parque (Prepago, Postpago y Fijo) en canales de contactabilidad tradicionales y no tradicionales: SMS y SAT PUSH, IVR y WEB/APP PUSH/MAILING.
    • Implementación y propuesta de mejora a los modelos conforme a resultados.

    Requisitos

    • Estudiante con al menos 75% de la carrera o Bachillerato en Ingeniería Industrial, Mercadeo o afines.
    • 1 año de experiencia en Análisis de Datos, Automatización de Procesos, Ejecución de Modelos o puestos similares.
    • Manejo de Excel avanzado.
    • Manejo de SQL.
    • Capacidad de Análisis.

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