Associate Financial Analyst I - Belén, Heredia

Job summary

This exciting role would be part of a culture that is helping to improve lives every day through digital dentistry. As the Associate Financial Analyst, I should be responsible for assisting in the resolution of outstanding invoice problems from past due accounts. Respond to inquiries from customers or external collection resources. Place and receive calls and send messages to those with unresolved issues or past due balances. Find and contact debtors to arrange past due balances. Keep accurate records and report on collection activity. Identify irregular behavior on the account and report to upper management. Perform collection activities based on the internal collections process. Provide consistent follow-up on the account portfolio based on the action plan assigned. Escalate accounts to the Sales Team when appropriate. This role will be part of Align Technology's goal to deliver to our customers the next generation of clear aligners (Invisalign). We would love you to join a fun, cutting-edge technology company that has helped create millions of smiles.

Responsibilities

• Manage an assigned account portfolio.
• Perform collection actions based on the Collection's process.
• Assist internal and external customers.
• Perform Inbound and Outbound calls by joining the department's queue.
• Document all interactions.
• Interact with areas related to Customer Payments (schedule and conduct meetings and presentations).

Qualifications

• Bachelor's degree in finance, accounting, business administration, or related field.
• One year of directly related experience.
• Advanced English Level is required for this position.
• Proficiency with computers and standard software programs (Excel, Word, PowerPoint, e-mail, etc.).

• Knowledge of accounting software and database management.

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