Buyer Specialist - San Francisco, Costa Rica - Cognizant

Descripción

Team Lead - O2C

Qualification :

Bachelor/Post Graduate Degree in Commerce (exclusion :

BE/BTech/MCA, Arts/Science Graduates)

Responsibility :

Business/ Customer :

• Updating customer master, entering PO request in ERP, applying cash to invoices and maintaining a list of open invoices by the customer to ensure SLAs are met as agreed for customer satisfaction

Project / Process :

• Ensure process guidelines are followed and met as documented

• Meet process SLAs / metrics – productivity and quality targets within the established timelines.

• Create and maintain customer accounts.

• Process predefined number of transactions as assigned.

• Raise process related issues / concerns on time with process and team leads.

• Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.

• Record data relating to production statistics, enduser related notes, etc as appropriate.

• Adhere to shift handover processes.

• Adhere to security practices set by organization.

• Provide updates and submit reports related to own area of work.

People/Team Management :

• Complete mandatory training for self as identified

• Align individual goals with team objectives (work cohesively with the team).

• Contribute to and participate proactively in knowledge sharing sessions.

• Participate and contribute to organizational activities.

• Record own attendance and time sheet related data.

Must Have Skills

Speaking English

Good To Have Skills

Order to Cash Order Management

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Apr