Sr. Program Manager, Sbat - San José, Costa Rica - Amazon Support Services Costa Rica SRL

Amazon Support Services Costa Rica SRL

Empresa verificada

San José, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

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Descripción

7+ years of program or project management experience

Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Minimum 46 years of experience working in Retail, Business environments, driving improvements that have resulted in measurable business impact.
Process improvement capabilities such as Lean Six Sigma and experience in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes.
Strong problemsolving skills and the ability to analyze quantitatively and effectively prioritize program deliverables are essential.
Strong presentation and written communication skills are essential, as is the ability to build effective partnerships with crossfunctional stakeholders and senior leaders across a variety of groups throughout Amazon.
Strong influencing and negotiation skills

The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth.

Our team invents and innovates across technology, processes and people to enhance the services we offer, improve Seller engagement and satisfaction, and build scalable solutions.

The SAS Business Accelerator Team (SBAT) focuses on accelerating the 3P growth inputs through strategic initiatives and relentless focus on inputs.

We provide best in class services to SAS Sellers through programs that focus on the growth flywheel, in partnership with SAS CSM teams and internal Amazon teams.

SBAT focuses on reducing laborious and mundane tasks for CSMs through automation and centralization in collaboration with Product/Tech along with standardization of initiatives to enable SAS teams to deliver services at scale.

Key job responsibilities

Execute programs focused on the delivery of a new and existing features, processes, product, or systems with high ownership. Drive and facilitate moderately complex projects; focuses on results and measuring attainment of outcomes.
Drive and facilitate complex projects focusing on results and measuring attainment of outcomes.
Assist with the definition and design of tools, standard operating procedures and processes.
Design scaled processes by gathering functional requirements, identifying resources needed, and defining milestones and launch schedule to ensure timely and successful delivery of the projects.
Influence stakeholders (including Global process owners, Site leaders, Operation managers, Account Managers) outside your direct area of responsibility to ensure delivery.
Identify and mitigate risks, and remove roadblocks within projects.
Drive accountability from stakeholders for progress on key program actions through active engagement and escalation.
Conduct effective meetings (business and program reviews) and able to dive deeply into details as easily as convey high-level plans with clear and concise verbal and written communication.
Transform raw thoughts into clear documentation and requirements (e.g., project charter, statement of work, responsibility matrix, functional requirements, implementation approach, reporting, etc).
Audit activities impacting selling partners and drive process improvement.

San Jose, CRI

Experience in change management and driving adoption of new tools, processes, and decision support.
Ability to effectively manage multiple projects and priorities in a fastpaced, deadlinedriven environment.
Strong service mindset and ability to use metrics to measure service levels.
Experience in setting up or refining operational metrics.
Participation in metric based reviews and making decisions based on metrics.
Strong attention to detail and excellent problem solving skills.
Graduate/Master's degree in related field
Certified Six Sigma Green or Black Belt is a plus