Business Apps Support Engineer - San José, Costa Rica - VS-Staffing

VS-Staffing

Empresa verificada

San José, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

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Descripción

Job Description - Business Apps Support Engineer (Atlassian Resident SME)

Title:

Business Apps Support Engineer (Atlassian Resident SME)

Location:

Remote, based in Costa Rica

Job Overview:

Key responsibilities include:

Collaborate with IT and business teams to map out and implement automation strategies across various business processes using a range of tools and platforms.
Lead crossfunctional projects to improve business operations and systems, ensuring that solutions meet the strategic goals of the organization.
Offer enduser training and support for Atlassian tools, producing documentation, guides, and FAQs to foster user adoption and satisfaction.
Keep abreast of the latest Atlassian features, updates, and best practices, sharing knowledge with the team to promote continuous improvement.
Create custom Atlassian apps, dashboards, reports, and visualizations using Atlassian's development framework.
Document configurations, procedures, and troubleshooting steps thoroughly, ensuring effective knowledge sharing, system maintenance, and operational continuity.
Work with crossfunctional teams to understand project management and development needs, leveraging Atlassian's capabilities to develop tailored solutions that deliver actionable insights.
Troubleshoot and optimize Atlassian environments, focusing on workflow optimization, permission tuning, and efficient project configuration, to guarantee system reliability and performance.
Excellent organizational skills, with the ability to manage multiple priorities in a fastpaced environment.
Advanced communication and interpersonal skills, capable of working effectively with technical and nontechnical stakeholders to gather requirements, provide updates, and deliver training.

Preferred Qualifications and Experience:

Understanding of data analytics and business intelligence tools (e.g., Tableau, Power BI) to support datadriven decisionmaking processes.
Familiarity with software development lifecycle (SDLC) processes, Agile methodologies, and project management tools outside of the Atlassian suite.
Experience in digital transformation initiatives, identifying opportunities for technological advancements that drive efficiency and competitive advantage.
Capability to navigate and manage multicloud environments, including cost management, security compliance, and performance optimization across cloud platforms.
Indepth knowledge of Atlassian products and platforms, with at least 3 years of handson experience as an Atlassian Administrator in a largescale enterprise environment.
Understanding of business process automation and workflow management, including experience with BPM tools and platforms.
Knowledge of data privacy and cybersecurity frameworks, ensuring compliance with relevant regulations such as GDPR and CCPA.
Solid foundation in both Linux/Unix and Windows environments, covering system administration and networking concepts.
Advanced scripting skills (e.g., Bash, PowerShell, Python) for automation and extending Atlassian functionalities.
Excellent communication and collaboration skills, crucial for interacting effectively with crossfunctional teams and stakeholders.
Desirable experience includes Atlassian certifications (e.g., Atlassian Certified Administrator, Atlassian Certified in Jira Project Administration), understanding of DevOps practices, and familiarity with other project management and monitoring tools.