Trabajos
>
San José

    Technical Support Representative - San José, Costa Rica - EH Dental Services Costa Rica S.R.L.

    EH Dental Services Costa Rica S.R.L.
    EH Dental Services Costa Rica S.R.L. San José, Costa Rica

    hace 5 días

    Default job background
    A tiempo parcial
    Descripción

    Description

    :

    Join our Team DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care team into Costa Rica

    Who is DEXIS and why should you join the team?

    We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.

    We Offer

  • Competitive Pay and Bonuses.
  • Vacation, Sick leave, and Paid Holidays.
  • Employee Referral Program
  • Competitive leave policies including Sick, Bereavement and Maternity/Paternity Leave
  • Medical, Dental, and Vision Insurance Benefits
  • Community involvement opportunities & employee appreciation events.
  • State of the art, climate-controlled facility.
  • Gourmet coffee, beverages, snacks, and lunches are available in our café.
  • Employee Lounge with ping-pong table and football table for downtime and employee fun

    • Where are we?

    Just a few minutes from the center of the capital, our office is in the WeWork building located in the exclusive West area of San Jose. We are within the Escazu Village Torre 2 complex, which has excellent restaurants, a gym, a commercial and residential area. The building has beautiful views of the mountains and the city and is conveniently located next to Route 27.

    The building has a growing, energetic, and diverse mix of professionals spanning several industries. Plus, a modern and open atmosphere to support strong personal and professional relationships.

    Learn more about our site by visiting:

    Position Summary

    The primary function of this position is to support independent accounts and perform complex technical duties related to all DEXIS products, by answering customer questions or resolving issues in a support center environment.

    This is an on-site position during training with the possibility to apply for a hybrid position afterwards, staggered shifts between core departmental hours of 7:00am - 5:00pm CT, Monday - Friday in order to support US/Canadian customers. This position may be required to work holidays and overtime as dictated by business needs.

    Essential Duties and Responsibilities

  • Investigate, analyze, and resolve complex support requests with internal and external customers via phone, email, chat, and remote control/assist software.
  • Take ownership of the customer issue to resolution.
  • Document session notes and complaints in appropriate systems.
  • Provide fast responses and always maintain an elevated level of professionalism.
  • Support multiple products.
  • Document session notes and complaints in appropriate systems.
  • Perform other duties or special projects as assigned.
  • Must consistently deliver results and meet KPI's, Metrics and Quality standards.

    • Job Requirements:

    This position will require strong interpersonal phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting equipment by phone and with service technicians and solving application problems with the end user that may or may not be comfortable using a computer.

    MINIMUM REQUIREMENTS

  • High school diploma or equivalent
  • 1-2 years technical support and/or customer service experience
  • B2 proficiency level in English speaking as defined by the CEFR scale
  • B2 proficiency level in French speaking as defined by the MCERL scale
  • Experience in troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field.
  • Experience in troubleshooting network environments IE... TCP/IP, LAN, DNS, Client/Server configuration, user permissions.
  • Experience supporting Microsoft Windows versions & Microsoft Server
  • Basic Understanding of MS SQL.

    • PREFERRED REQUIREMENTS

  • CompTIA A+ certification, CompTIA Net+ certification, MCSA Windows certification or equivalent
  • Customer service training/courses
  • Knowledge of dental X-ray software and equipment
  • Experience troubleshooting with the MAC Parallel environment
  • Basic knowledge of virtual computing concepts
  • Basic Knowledge of HIPAA

    • RELATIONSHIPS:

    Internal relationships:

  • Reports to the Technical Support Supervisor
  • Frequently interacts with all functional departments

    • External Relationships:

  • Frequently interacts with customers and partner dealers.

    • Operating Company:

    DEXIS

    Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

  • Infotree Global Solutions

    Technical Support Representative

    hace 3 días

    Infotree Global Solutions Cartago, Costa Rica

    Customer Service Representative · Posicion HIBRIDA (3 dias oficina-2 dias desde casa). Oficina queda ubicada en Cartago. · Lunes a viernes de 8am a 5:30pm · Contrato Indefinido · **Requisitos**: · Inglés avanzado. · Tecnico Medio en informatica. · Título de bachillerato. · Experi ...

  • ClearSource

    Technical Support Representative

    hace 2 días

    ClearSource San José, Costa Rica

    **Why ClearSource?** · ClearSource is a people-driven company focused on delivering exceptional customer experiences every day We truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource's DNA ...

  • ClearSource

    Technical Support Representative

    hace 1 día

    ClearSource San José, Costa Rica

    **Why ClearSource?** · ClearSource is a people-driven company focused on delivering exceptional customer experiences every day We truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource's DNA ...

  • Siteline Technologies

    Technical Support Representative

    hace 1 día

    Siteline Technologies San José, Costa Rica

    As a Technical Support Representative on the Forms Team, you will play a crucial role in helping Siteline achieve its goals by supporting a fundamental part of our business. Working closely with the customer success team, you will assist customers in transforming PDF forms into c ...

  • DXC Technology

    Collections Support Representative

    hace 1 día

    DXC Technology San José, Costa Rica

    Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan ...

  • TreviPay

    Customer Support Representative

    hace 4 días

    TreviPay San José, Costa Rica

    At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and ...

  • TreviPay

    Customer Support Representative

    hace 1 semana

    TreviPay San José, Costa Rica

    At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and ...

  • DEXIS

    Technical Support Representative

    hace 5 días

    DEXIS San José, Costa Rica

    Operating Company: DEXIS · Location: San Jose,San Jose,CR · Date Posted: February 19, 2024 · Req Number: R5018985 · **Join our Team DEXIS** is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the differenc ...

  • DEXIS

    Technical Support Representative

    hace 4 días

    DEXIS San José, Costa Rica

    Operating Company: DEXIS · Location: San Jose,San Jose,CR · Date Posted: October 30, 2023 · Req Number: R5017975 · **Join our Team DEXIS** is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference ...

  • CSS Corp

    Customer Support Representative

    hace 1 semana

    CSS Corp Heredia, Costa Rica

    **Designation**: Customer Support Representative · **Location**: Ultra Lag, Lagunilla, Heredia, Costa Rica · **Walk-in Date**: 2nd and 3rd of March · **Experience**: 6+ months experience as a customer service representative · **Number of Positions**: 200+ · **Roles and Responsibi ...

  • CSS Corp

    Customer Support Representative

    hace 1 semana

    CSS Corp Heredia, Costa Rica

    **Designation**: Customer Support Representative - French, Spanish and English · **Location**: Ultra Park 1, Heredia Costa Rica · **Experience**: 6 -24 months · **Roles and Responsibilities**: · - Handle incoming calls and process/complete tasks identified in cases received throu ...

  • Experian

    Customer Support Representative

    hace 5 días

    Experian Heredia, Costa Rica

    **Company Description** Experian **is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to ...

  • Equifax

    Gbs Cyberfinancial App Support Representative

    hace 1 día

    Equifax San José, Costa Rica

    **Job Description**: · Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. · CyberFinancial is an end-to-end collectio ...

  • Experian

    Customer Support Representative

    hace 6 días

    Experian Heredia, Costa Rica

    Company Description · **Experian **is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to ...

  • Experian

    Customer Support Representative

    hace 5 días

    Experian Heredia, Costa Rica

    Full-time · Employee Status: Regular · Role Type: Hybrid · Department: Customer Service · Schedule: Full Time · **Company Description**: · **Experian **is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending ...

  • LawnStarter

    Customer Support Representative

    hace 1 día

    LawnStarter San Francisco, Costa Rica

    LawnStarter is the leading on-demand platform for lawn care and landscaping services in the US, and our vision is to be the one-stop shop for all outdoor home services. Over the past 8 years, we've grown to 120 metro areas, raised $30 million in funding, and acquired our biggest ...

  • Experian

    Client Support Representative

    hace 2 días

    Experian Heredia, Costa Rica

    Company Description · Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to wor ...

  • AlignTech

    Technical Support Representative

    hace 3 días

    AlignTech Heredia, Costa Rica

    **Join a team that is changing millions of lives.** · - Transforming smiles, changing lives_ · At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the o ...

  • Straumann Group

    Technical Support Representative

    hace 1 semana

    Straumann Group Heredia, Costa Rica

    **#ChangeMakers** · Ready to make an impact? · We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. · We empower o ...

  • Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada

    Administrative Support Representative

    hace 5 días

    Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada Heredia, Costa Rica

    **Why Kyndryl** · Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? · We are always moving forward - always pushing ourselve ...