- Dedicated achievers.People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- Analytical problem solvers.People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
- Goal-oriented:Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
- Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
- Ensure excellence in process execution across all operational processes (, incident, problem, change, configuration, etc.) related to the service.
- Leads continuous improvement initiatives to mature operations and increase visibility into service performance.
- Advises business on available standards, methods, tools and application relevant to area of service and can make appropriate choices for alternatives.
- Build and maintain strong relationships with IT and business teams
- Partner with business and technical teams to drive consensus on the best solution to business demand and the delivery of solutions.
- Define tangible use cases that align desired technology output to commercial objectives
- Recommend business process and system changes to improve efficiency and business outcomes
- Ensure clear communication between business stakeholders and IT technical teams
- Bachelor's Degree required
- Bachelor's degree in the areas of Computer Science, Engineering, Information Systems, Business, preferred.
- ITIL certification preferred
- At least 10 years of experience in the field of IT and Manufacturing.
- Experience in at least one of the following functional areas: Finance, Quality Management, Manufacturing, Procure To Pay
- Strong data analysis and problem-solving skills
- Strong knowledge of PC skills working with large datasets (Excel spreadsheets, PowerPoint presentations, word).
- Works independently without supervision.
- Strong team player.
- Ability to lead on and off-shore technical teams.
- Works effectively with cross-departmental teams.
- Excellent oral and written communication skills.
- Ability to facilitate discussions across the team to derive solutions.
- Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work
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IT Service Delivery Function Lead, Manufacturing SAP - San Antonio, Costa Rica - Stryker
Descripción
Why join Stryker?
We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Know someone at Stryker?
Be sure to have them submit you as a referrral prior to applying for this position. Learn more about our employee referral program
Who we Want:
Job description:
The IT Service Delivery Technical Analyst for Manufacturing SAP will support platform management activities serving as a partnered liaison between the business, IT Basis, IT Security and IT Functional Teams.This role is responsible for building strong, collaborative relationships across our IT and business teams.
What you will do:
Operations
What you need:
Physical & mental requirements:
About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at
