Order to Cash Team Lead - Orotina, Costa Rica - GSK

GSK

Empresa verificada

Orotina, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

Site Name:
Costa Rica - Cartago - Tres Rios

Posted Date:
Mar

Our Order to Cash function is part of the Global Finance Service Team that contributes to achieve GSK goals with 5 strategic outcomes that will drive increased value.

We ensure to deliver best in class finance processes, that enable GSK to get #AheadTogether

The O2C Team Lead plays a key role by showing accountability of the in-scope markets processes, coordination and execution towards achieving KPI's, people management and resilience.

The O2C Team Lead is accountable for Cash Application, Collections & Disputes, Credit Management, Risk & Compliance processes and interaction with Genpact Team (Ops).

What we do as GFS matters every day to our patients

_ Your Responsibilities_:
This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are

Lead a team that supports the Americas Accounts Receivable E2E processes.
Service Delivery Management for processes under the scope of the external service provider.
Responsible for hiring, setting and monitoring of annual performance plans, coaching, and career development.
Planning and coordination of operational activities, tasks and other responsibilities of the team.
Provide regular updates and reports to upper management within O2C or other GFS functions.
Manage and monitor the workload of the team, including actions to resolve workload issues either on specific circumstances or on a continuous basis.
Ensures the accuracy and timelines of results delivery.
Manage and resolve escalations from external and internal customers regarding E2E AR processes.
Monitor service level agreements and ensure performance targets related to the Cash Application, Credit & Risk processes.
Supervises and monitors team performance, identifies coaching/mentoring opportunities and leads career development plans.
Ensures that the proper tools are in place working efficiently to support the team and the processes.
Contribute to the development of the Accounts Receivable strategy. Lead the implementation of the strategy by translating plans into actions to drive cost to serve improvement through innovative thinking.
Lead and support transformation projects to enhance business performance, including organization design.
Lead the implementation of organizational culture interventions (focus groups, mentoring, employee forums) to improve employee engagement, build trust and maintain a highlymotivated team.
Development of lead KPIs to monitor and drive results on day to day operations as well as to ensure that KPIs are published accurate and timely.
Build, develop, manage and motivate a highperformance Team. Develop Performance Improvements Plans (PIPs) for Low Performers and properly document the follow up and feedback.
Maintain an open and honest communication with the team opening spaces for honest and transparent conversations.
Develop a culture of Continuous Improvement within the organization in order to drive process improvement and manage change.
Act as escalation point for service issues raised by key stakeholders and/or the team and ensure proper attention and resolution.
Produce regular reports for top Management regarding the Accounts Receivable performance and provide visibility about potential risks on portfolio.
Look for breakthroughs in

Process Improvement:
Standardized processes, Opportunities to increase efficiency and positively impact business results and cost to serve. Supports the development of systems and tools.

Ensures all Accounts Receivable processes are aligned with the Global Credit Policy and in compliance to GSK Finance Manual.
Liaise with stakeholders and maintain a transparent relationship to ensure that the team meet their expectations.
Is expected to set and improve procedures, maintaining full compliance and implementing best practices.
Assess the adequacy of existing controls and ensure proper execution and monitoring.

_ Why you? _

_Basic Qualifications:
_ We are looking for professionals with these characteristics to achieve our goals:

License Degree in Business Administration, Accounting or related field completed.
Collection process knowledge.
Strong leadership and people management skills.
Strong stakeholder management.
Strong communication skills
Coaching / Feedback and difficult conversations skills.
Customer service oriented.
Strong understanding of accounting processes.
Experience with complex problem solving tools.
Strong analytical and leadership skills and ability to evaluate business processes.
Advanced English Skills.
Experience in ERP systems (SAP).
Special attention to details.
Advanced presentation skills and the ability to guide and influence leadership.
Project management experience to organize, find solutions and follow a methodology to drive a successful outcome.
Process documentation techniques.
More than 3 years of