Client Service Director - San José, Costa Rica - TMF Group

TMF Group

Empresa verificada

San José, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

Job no: 565776

Work type:
Full time

Location:
San Jose, Costa Rica

Categories:
Sales Operations

Office Location:
Costa Rica

competencies and Skills

_Key Requirements_
- _Ability to develop strong and successful global working partnerships_
- _Strong diplomatic skills with a high degree of self confidence_
- _Self-organized with appropriate time management skills: can organize and execute tasks within a specific timeframe; can deliver outstanding work to tight deadlines and manage a diverse workload; pays attention to detail and delivers high quality work products._
- _Ability to collaborate and to drive change in an international matrix environment across a broad set of cultures and business practices. Flexible and able to thrive in fluid environments, without the need for rigid structure. _
- _Strong internal and external customer orientation and focus_
- _Skilled communicator with good influencing skills with colleagues, clients, and the management team_
- _Establishes good rapport with internal stakeholders and support functions._
- _Possess the skills and personality to operate effectively in a very fast-paced complex global business _
- _Acts with the highest level of integrity, generating trust._
- _Builds, engages, and influences people to achieve common goal in providing best in class services for the clients._
- _Drives for results with integrity._
- _Embraces and drives for change._

experience and Qualifications
- _Bachelor's degree as a minimum_
- _ Experience in the area of Accounting & Tax, HRP or GEM (depending on service line allocation)_
- _ Fluent in English, clear and concise written and oral communication._
- _ At least five years' experience working in a client-facing environment, with a good track record of delivering services_
- _ Experience in basic Project Management principles; able to identify key deliverables/structure key activities into work assignments; plan timing and work, monitor progress; set priority /adjust appropriately to changing demands._
- _ At least five years' experience of managing against a commercial contract - understands the Service Level Agreements (SLAs) and definitions of scope as applied to pricing._
- _ Extensive experience managing complex BPO/Professional Services delivery on a regional or global basis_
- _ Extensive experience growing and managing client relationships_
- _ Demonstrable experience in an outsourcing, multi-shored environment._
- _ Experience of working in a global matrix environment, with geographically dispersed resources._
- _ Demonstrated results in Service Level Agreements (SLAs) metrics and measures_