Operations Bill to Cash-collections Senior Analyst - San Francisco, Costa Rica - Bosch Group

Bosch Group
Bosch Group
Empresa verificada
San Francisco, Costa Rica

hace 1 día

Andrea Rodríguez

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Andrea Rodríguez

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Job Description Position Summary**The Accounts Receivable analyst is responsible for the Bill to Cash end-to-end process in the Business Service Center. Work to understand the processes and activities required in the invoice to cash process through training, skill acquisition and continuous improvement.

General Job Responsibilities

  • The Collections Analyst is responsible for various activities in the Bill to Cash endtoend process (B2C) in the Business Service Center, with assistance from a Team Lead, including:
  • Research and reconcile high complexity overdue accounts/invoices.
  • Maintain accurate record of past due accounts and collection efforts.
  • Process and send statements.
  • Maintain customer files.
  • Performs customer portfolio auditing functions accurately and meets audit deadlines.
  • Handle customer communication for the business unit.
  • Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.
  • Implement and improve best practices and processes defined by the company, to work with high standards of quality.
  • Maintain high complex customer accounts and all support documentation required.
  • Review and maintain updated WI within the team by making the necessary changes to it and be able to present to Regional Process Owners (RPO) updated Work Instructions.
  • Working closely with Central Controlling (CTG) and Sr. Management to understand and explain to others account reconciliations.
  • Reporting the amount of cash posted to managers and responding to follow up variance questions with adequate research and supporting documentation.
  • Management reviews, special projects and ad hoc requests are all part of normal job duties.
  • Support the definition and follow Key Performance Indicator (KPI)
  • Coordinate small teams and support management in the workload distribution.
  • Generate workplans to meet assigned tasks and manage workload balances.
  • Collaboration in improvement activities and projects.
  • Work in a team environment, which involves collaboration and use of teambased methods and tools.
  • Identify issues on a timely manner and provide visibility to the management team when something may have impact in the operation also providing possible solutions to it.
  • Implement quality controls to ensure standard process is followed.
  • Assist peers, interns, associates, juniors and experts perform their responsibilities with optimal quality.
  • Assessment of difficult cases (non
- systematic, non-standardized), detection of weak points and creation of corrective measures.

  • Reports and addressing customer inquiries.
  • Attend and/or contribute on trainings (both internal and/or external). Prepare and present training to associates.
  • Perform other functions related to the position.


  • Advanced student in accounting or a related field (Accounting, Business Administration)
  • Strong computer skills including MS Office (Excel) and Adobe Reader, banking portals, and other ERP systems, SAP is a plus.
  • Knowledge of accounts receivable processes including account reconciliation.
  • Minimum of 4/ 5 years in an accounts receivable role, or accounting experience. Experience in a Shared service center is a plus.
  • English level B2+ or C
  • Teamwork.
  • Communication.
  • Result orientation.

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