Bilingual Collections Specialist - Orotina, Costa Rica - 3M

Empresa verificada

Orotina, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

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Descripción

Job Description:

3M is Hiring a Collection Specialist

PRIMARY RESPONSIBILITY
Collects and resolves customer accounts receivable in assigned area. Maintains control over past due accounts receivable. Advise customers of the terms and conditions of their accounts as well as the ramifications of delinquency. Management of customers credit limits and credit holds. Develops and maintains positive customer relations.

SCOPE
Duties are performed using procedures and knowledge in a certain field or area. Chooses alternatives and recommends solutions to problems of limited scope and complexity. Effects of error limited to moderate loss of time, money and/or customer goodwill.

DUTIES

Notify customers of delinquent payments and collect all accounts receivable due in assigned area.
Work with customers to develop and maintain payment schedules in accordance with terms.
Takes immediate action on accounts requiring priority handling due to age or amount of delinquency.
Utilizes all available collection techniques to control the delinquency of the receivables.
Identifies seriously delinquent accounts and recommends legal action to Managers.
Interacts with internal and external customers to resolve any problems associated with delinquent accounts.
Assists collection supervisor with monitoring, training, and problem solving.
Assists with resolving escalated disputes as well as with special projects and tasks as assigned.
Responsible for recommending accounts to the Collection Supervisor for assignment to an outside collection agency or for legal action.
Authorizes credit releases and credit holds for select referral accounts based on status of account in relation to its credit line and/or delinquency situation.
Management of customer credit limits.
Recognize potential write offs/bad debt and recommend action to be taken.
Function as liaison between Credit, Billing, and Accounts Receivable, corporate, and the field organization.
Participate in any and all reasonable work activities as assigned and deemed appropriate by management.

REQUIREMENTS:

Bachelor's degree in business or related field, or 2 years' experience handling high balance and complex A/R accounts.
Strong knowledge of credit & collections and dispute management.
Demonstrates knowledge of basic accounting skills.
PC skills.
MS Office knowledge
Independent, detail oriented, self-starter, with strong organizational and communication skills.
Demonstrates excellent problem-solving skills and negotiating skills.
Ability to interact with diverse types of customers; adapt to different personalities and maintain a calm demeanor in conflict situations.
Ability to remain calm and courteous under intense pressure.
Ability to manage shifting priorities with tight deadlines.
Advanced/Fluent English

PREFERRED QUALIFICATIONS

Experience with different ERPs and systems, including GetPaid, Oracle, Tableau, Shelton Connect, SAP.

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

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