Intertec International I

Level 2 Tech Support (BB-DB3F2)

Encontrado en: Neuvoo CR


BODY {MARGIN: 0px} Requirement Code: 14436
Job Title: Level 2 Tech Support
Primary Skills: Level 2 Tech Support
Location: San Francisco de Heredia, Costa Rica - America Free Zone
Duration: Permanent
Position Type: Contract: W2

Technical Support Engineers are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in an extremely variable environment.

Essential Duties and Responsibilities
• Act as a point of contact for service requests.
• Work with Customers in configuring, monitoring and troubleshooting issues with network infrastructure and network devices and provide corrective action where possible and document efforts and results in Customer systems as required.
• Provide remote technical support to customers calling for various technical issues.
• Provide on-site technical support to customers as needed.
• Must have flexible after-hours availability for implementation and deployment tasks.
• Track time and provide troubleshooting notes as you work.
• Provide internal help desk and network support as needed.
• Provide feedback on opportunities to improve process and workflow efficiency.
• Analyze logs and devices configuration.

Desired Technical Knowledge

Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge.
• Windows Server and Windows desktop knowledge.
• Familiarity with MacOS and Linux operating systems.
• Common Desktop Applications (Office, etc.)
• Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.)
• Familiar with applications for backups.
• Virtualization Technologies (primarily VMware).
• Advanced Networking (Routing, Switching, Firewalls. Specifically, Sonicwall, Cisco, Adtran, and Dell)
• Remote Desktop Services
• VoIP & Digital Phone Systems.
• Experience with Cisco and Juniper TAC

Additional Requirements

• Ability to work in a team and communicate effectively.
• Participate in after-hours support rotation.
• Continuously develop technical skills to enable progression and increased service capabilities.

Certifications: Preference is given to well certified individuals.
Experience: 1-2 years' experience in a help desk or network support position.

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