Operations Agent - Liberia, Costa Rica - Pacific Trade Winds

Descripción

As an Operations Agent, you play a pivotal role in ensuring the seamless execution of the reservation process.

Your key responsibilities encompass effective communication with Customer Service Representatives (CSRs) and service providers, ensuring a flawless experience for our clients.

Responsibilities:

• Checking Availability Process (including price comparison)
• Check and follow up on all Purchase orders
• Manage Refunds and Credits for "Potential Credit bank" and "Credit Bank".
• Itinerary Updates & Modifications (Update all information about tours, hotels and transfers)
• Report on Purchase Order price changes, or other notes sent by providers
• Itinerary Cancellations and the respective follow up.
• Assisting Clients in Country when needed
• Report to other departments whenever text or rate information is not updated in the system.

Qualifications:

• Dynamic individual with a proven track record in tourism and vacation planning.
• Proficient in English with a language proficiency level of 70% or higher.
• Exceptional communication and interpersonal skills.
• Indepth knowledge of travel destinations, accommodations, and services.
• Strong customer service orientation and adept problemsolving abilities.
• Meticulous attention to detail.
• Ability to thrive under work pressure, effectively prioritize tasks, and meet deadlines.

Tipo de puesto:
Tiempo completo, Permanente

Sueldo:
A partir de ₡500 000,00 al mes


Pregunta(s) de postulación:

• This position entails working six days a week with one weekday off. Does this schedule suit your availability?

Fecha de inicio prevista: 15/05/2024