- Enter and/or update data accurately and comply with SLA.
- Perform audits and controls.
- Complete reports, documents and letters required as per process.
- Attend calls and chats, customer service services
- Manage tickets/requests within the HR and ticketing system
- Train other peers in the same role.
- Back up for other roles or accounts when necessary.
- Has excellent communication skills, both verbal and written.
- Has excellent interpersonal skills and the ability to build effective networks.
- Has high level Portuguese skills, both verbal and written
- Has knowledge of HR delivery programs, such as ServiceNow, Workday, or any other ERP as client
- Has strong knowledge in key functional processes.
- Has data processing skills including use of excel spreadsheets, reports, and databases at a basic level.
- Has strong organizational skills.
- Has excellent time management skills.
- Has strong understanding and experience of the business controls requirements.
- Works as a member of the EDM Department, maximizes customer satisfaction, email and phone cover for the country/countries supported, where applicable.
- Uses acquired experience/knowledge for relationship building and training.
- Draws upon professional concepts to collaborate with others to carry out assigned duties.
- Shift: from 1am to 8am or 8 am to 5 pm.
- Portuguese Mandatory, English optional.
- Ability to drive simple tasks/reports/transactions for resolution purposes.
- Recognizes job-related problems.
- Works individually or as a team member, may set work priorities within well established procedures or
- Ensures that client reports issues/concerns to be followed through resolution.
- Works under medium level of supervision.
- Ensures that documentation process or Business Controls requirements are up to date for own area of
- Gets pro-actively involved in cross departmental teaming.
- Is accountable for individual results and impact on team and department and interrelated activities.
- Is accountable for the customer satisfaction results of the client supported.
- Ensures that operating procedures are maintained and understood.
-
Data Center Technician
hace 1 día
Global Services Business Heredia, Costa Rica**Requisitos**: · **English**: Proficient · **Work Schedule**: US Business hours · **Location**: Boston Scientific - Heredia302 Parkway, Global Park La Aurora, Heredia Costa Rica · Beneficios · Law Benefits · Courses and Certifications · Competitive Salary ...
-
Data Center Technician
hace 3 días
BCforward San José, Costa RicaData Center Technician · **BCForward is currently seeking highly motivated Project Manager for Remote opportunity.** · **Title: Data Center Technician** · **Location**: · **California (San Jose)** · **Job Mode: Onsite** · **Rate: TBD** · **Duration**: · **Contract** · *** · **Res ...
-
Data Center Solutions Engineer
hace 1 día
TD SYNNEX San José, Costa Rica**Job Purpose**: · The Data Center Solutions Engineer role recommends solutions and strategies, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure. May specialize in one vendor or support multiple technologies. Responds to inq ...
-
Operador de Data Center
hace 6 días
GBM Provincia de Cartago, Costa Rica**Sobre nosotros** · GBM es la empresa líder en servicios de TI en Centroamérica y Caribe, experta en tecnologías de información. Demuestra todos los componentes para soluciones tecnológicas empresariales con infraestructura, software, consultoría y servicios especializados. GBM ...
-
Back Office- Bilingüe
hace 6 días
GRUPO STT Heredia, Costa RicaAuxiliar Contable Bilingüe, quién realizará las siguientes funciones: · Atender llamadas de clientes internos y ocasionalmente de proveedores (5%-10% del tiempo) para brindar seguimiento a gestiones o solicitar información. · Procesar, mantener, crear data de mercancía en el inve ...
-
Production Planning Analyst, Foaa Production
hace 6 días
Amzn Support Srvcs Costa Rica Heredia, Costa RicaBA/BS degree in Finance, Accounting, Business, Science, Data Management, Supply Chain, or Engineering. · - 3+ years of experience within a distribution center, logistics, or manufacturing environment. · - Intermediate Excel and Advanced English · - Strong problem solving and trou ...
-
Systems Support Specialist
hace 1 día
TradeStation Heredia, Costa Rica**#WeAreTradeStation** · **Who We Are**: · TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we're continuously pushing the boundaries of ...
-
Senior Networking Engineer
hace 6 días
Manpowergroup CCA Heredia, Costa RicaThe Sr. Network Engineer's role is to ensure best practices and methodologies are applied to design, deployment and operations of core route/switch and data center networks. This individual provides technical guidance and leadership to the customer and project engineering team an ...
-
HR Quality Support Analyst
hace 3 días
Auxis Heredia, Costa RicaJob Summary: · The primary purpose of the Quality Support Analyst is to support key projects associated with Associate Care Center business process development and seamless customer experience. This includes responsibility for providing timely, accurate, and actionable informatio ...
-
Cisco Uc Principal Engineer
hace 1 semana
TTEC Digital Heredia, Costa RicaCisco UC Principal Engineer - Remote · At TTEC Digital we are currently undergoing a search for experienced **Cisco Unified Communications Principal Engineer** to provide design, deployment and delivery support of our Cisco UCCE Contact Center services and solutions. This an exce ...
-
Trilingual Data Analyst
hace 3 días
Infotree Global Solutions Heredia, Costa RicaDegree in computer science, engineering, mathematics, information systems, data sciences, or related field. · Two to five years of relevant professional work experience in a data engineering or data analytics function or with a reputed analytics firm. · Experience in the field of ...
-
Senior Reports Developer
hace 3 días
TTEC Digital Heredia, Costa RicaAt TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. · We are currently looking for an experienced R ...
-
Cybersecurity Tier 2
hace 1 día
Sysco Costa Rica Heredia, Costa RicaCyber Security Analyst is responsible for the real-time identification and alerting of information security events that pose an immediate risk to Sysco's employees, customers, suppliers, shareholders, partners, or business operations. · **Requirements**: · - Cybersecurity SOC Tie ...
-
Data Operations Analyst
hace 1 día
Equifax Heredia, Costa Rica**Analyze the media publications and determine the importance of the material based on the requirements of the clients.** · **This person is responsible for understanding and transcribing accurate information containing sensitive personal data into the Equifax Compliance Data Cen ...
-
Customer Care Vendor Coordinator
hace 3 días
Experian Heredia, Costa RicaCompany Description · Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to ...
-
Data Operations Analyst
hace 3 días
Equifax Heredia, Costa Rica**_The Data Analyst _**_will analyze media publications and determine the relevance and importance of the material depending on the customer's requirements. This person is accountable for comprehending and transcribing accurate information containing people's sensitive data on th ...
-
Cloud Infrastructure Engineer
hace 3 días
SGF Global Heredia, Costa RicaJob Details: · The focus of this position is to work collaboratively and support Software Engineers building an Analytic Backend Solution. Will work on deploying and maintaining the hybrid on-prem and cloud infrastructure design by working collaboratively to create an Analytics p ...
-
Digital Center of Excellence Specialist
hace 1 día
Infotree Global Solutions Heredia, Costa RicaDigital Center of Excellence Specialist · requirements · - Understanding of B2B and SaaS marketing. · - Hands-on experience managing paid media campaigns across variety of channels such as search, social, content syndication, and display. Operating on platforms such as Google, De ...
-
Data Operations Analyst
hace 1 semana
Equifax Heredia, Costa RicaEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. · - The Data Analyst will analyze media publications and determine ...
-
Sr Mainframe Associate
hace 6 días
Citi Heredia, Costa Rica**About Citi**: · Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and servi ...
Portuguese Contact Center/ HR Data - Heredia, Costa Rica - IBM
Descripción
Introduction
The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.
Your Role and Responsibilities
A Service Center HR Administrator agent is responsible for the organization, timely and accurate
processing of fast- pace transactions, related to EDM inputs processes and tasks needed to achieve
contractual SLA/KPIs and client expectations. They are also responsible to answer calls, chats and
emails within the established contractual SLA/KPIs and client expectations. They ensure the delivery of
a high quality, customer focused service to external and internal clients. They are responsible for
processing high volumes of work assignments for several regions. They ensure that practices and
procedures are adopted and followed as necessary. They must ensure to follow all process controls
defined in each process. They assume additional responsibilities as assigned.
Major Duties:
Communication/Negotiation:
Required Technical and Professional Expertise
required.
*Focuses on individual/team/department and operational objectives developing professional
effectiveness.
Preferred Technical and Professional Expertise
Problem Solving:
Contribution/Leadership:
objectives.
specialty.
Impact on Business/Scope:
About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.