Retention Specialist - Santa Ana, Costa Rica - Now Digital Talent

Descripción

Job Summary:

The Retention Specialist will be responsible for managing customer churn and increasing customer retention rates. This role requires a deep understanding of the online casino industry, excellent communication skills, and the ability to develop strong relationships with our customers.

Responsibilities:

1. Customer Retention: Develop and implement strategies to improve customer retention and reduce churn. This includes managing loyalty programs and personalized offers.

2. Game and Bonus Maintenance: Regularly review the games and bonuses on our site to ensure they are functioning correctly and providing a good user experience.

3. Customer Support: Become a liaison between the marketing and customer service department by providing excellent customer service guidelines and good practices to retain customers, which may include resolving issues and queries related to the games, payouts, and other services offered by the online casino.

4. Data Analysis: Analyze the customer behavior, gaming trends, and churn rates to identify opportunities for customer retention and loyalty improvements. Use this data to inform strategies and initiatives.

5. Quality Assurance: Conduct general QA for the websites, identifying and addressing any issues or bugs to ensure a seamless user experience.

6. Collaboration: Work closely with other teams such as Sales, and Product Development to ensure customer retention strategies align with company objectives and brand guidelines.