Administrator, Bxt, Benefits Operations - San José, Costa Rica - Amazon Support Services Costa Rica SRL

Amazon Support Services Costa Rica SRL

Empresa verificada

San José, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

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Descripción

6+ months of human resources experience

6+ months of customer service experience
High school or equivalent
Experience in confidential environments
Must be fluent in Portuguese

Key job responsibilities
Key HR role to the LATAM benefit operations and assist external service providers in the handling of benefit issues on behalf of employees;
Process new hires, terminations, and transfer case for benefit enrollment, changes and deductions;
As the key POC to communicate and resolve employee matters and queries with related issues.
Work closely with stakeholders and take effective activities to prevent defect.
Partner with peers in HR and cross-functional teams to drive alignment of HR programs.

Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.

Meet setup SLA and KPI
Participation in the continuous improvement of HR processes.
Be part of a team that actively seeks customer feedback to improve levels of service.
Be proficient in Microsoft Excel, Word and PeopleSoft

San Jose, CRI