Oracle Supply Chain Data Analyst - Escazu, Costa Rica - emerson

Descripción

Duties and Responsibilities

Oracle Supplier Data Management

•Administer supplier research and set-up in Oracle.

•Work closely with Dun & Bradstreet on supplier research and mapping activities

•Work with the Systems Team and Business Units in executing projects and tasks.

•Take ownership and responsibility for projects, tasks, and deliverables.

•Update established process documentation for changes to supplier management activities.

Helpdesk Operations

•Provide first level of support on Corporate Supply Chain Systems Tools by assisting with Helpdesk support as needed for operational coverage.

•Maintain high degree of customer service.

•Take ownership of user queries and be proactive when dealing with user issues

•Escalate complex inquiries to System Admin or 3rd party support.

Job Requirements

Education

Bachelor's degree in Computer Science, Information Technology, or Supply Chain related course

Technical Skills

•Working knowledge of Oracle ERP, preference given for procurement/sourcing application experience

•At least 1 year customer service experience

•1-2 years of professional experience in Business Analyst role

•Proficiency in Microsoft Office applications

•Well-developed problem-solving and troubleshooting ability.

•Above average analytical skills

•Experience in understanding and interpreting requirements specifications.

•Supply Chain/Procurement knowledge is an advantage