- Develop UKG Dimensions production support skillsets including user support, systemsupport, system configuration, reporting, and identifying control opportunities andimplementing approved changes.
- Track, analyze and resolve production support inquiries.
- Resolve data related issues and apply appropriate data updates to ensure accurate time
and absence information is sent to payroll for accurate payments to employees.
- Resolve process or technical issues affecting data integrity.
- Leads the development and publication of routine and ad-hoc audit reports and
analytics regarding Time & Attendance.
- Partners with Payroll to streamline auditing to ensure teammates are paid properly and
on time.
- Work with the software vendor's support organization to resolve issues that require
vendor assistance.
- Collaborate with the Senior Manager of Pay and Time to plan for new releases or
release updates.
- Collaborate with IT resources across Bridgestone facilities to ensure time clocks are
operating and collecting data as expected.
- Collaborate with interfacing application support teams to support inbound and
outbound data files
- Lead and participate in new release testing.
- Ensure Business Services governance model is being followed, bring new requests that
deviate from the established change control guiding principles to the regional change
control board.
- Manage the intake and delivery of new requirements; facility the delivery of new
requests utilizing a agile delivery methodology via Azure DevOps
- Assist in developing user procedures, reference guides, and documentation to support
end users in application access, application usage, processes, features, and functionality.
- Participate in Agile planning sessions and manage the intake and delivery of newrequirements; facilitate the delivery of stories and features utilizing a agile deliverymethodology via Azure DevOps
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Time & Attendance Senior Analyst - 2024-021 - San José, Costa Rica - Object Technology Solutions Inc
