International Offshoring Coordinator - San José, Costa Rica - Amazon Support Services Costa Rica SRL - B20

Descripción

Position Overview:
The Global Offshoring Consultant is responsible for driving business expansion and enhancing revenue by facilitating the onboarding of high-potential merchants who provide competitive product selection, pricing, and availability.

This role involves assisting merchants in integrating with Amazon's marketplace and contributing to their product catalog, pricing strategies, and other essential tools, all while ensuring adherence to Amazon's standards for product data quality.

Ideal Candidate Profile:
The successful candidate will be innovative, technologically adept, and a collaborative team player. They should possess excellent communication skills, a willingness to embrace change, and an appreciation for a fast-paced environment characterized by shifting priorities.

The ideal candidate will also be motivated, adaptable, and exhibit strong time management and project management capabilities, alongside technical proficiency (including advanced Excel skills) and analytical thinking.

This role demands exceptional troubleshooting, problem-solving, and communication skills, complemented by strong teamwork abilities. A keen attention to detail and a commitment to delivering high-quality results within deadlines are essential.

• Facilitate the integration of seller content onto the Amazon platform using standardized item creation templates, collaborating with business teams globally.
• Enhance and rectify existing product content that has significant visibility on the Amazon website but lacks quality.
• Engage with Selling Partners or Account Managers to gather requirements and assist in developing tools and processes that streamline seller integration with Amazon.
• Collaborate with Sales Onboarding Program Managers to acquire knowledge about tools and processes.
• Work alongside account managers throughout the new seller recruitment process.

Qualifications:
To be considered for this role, candidates must meet the following qualifications:

• 3+ years of experience in customer/stakeholder interaction.
• Proficient in problem-solving via email and phone communication.
• Fluency in the English language.
• Strong skills in time management and task prioritization.

Preferred Qualifications:
Additional qualifications that are advantageous include:

• Experience in back-office operations, escalation management, and troubleshooting environments.
• Background in e-commerce, retail, supply chain, or financial services sectors.