Us English Content Moderator - San José, Costa Rica - The Social Element

Descripción

Where:
Remote Work


Type:
Freelance


Number of moderators to hire:
Multiple


Who we Are:

Hello We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world's largest brands (Sony Playstation, Mondelez ,Keurig Dr Pepper).

We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.

We believe that
brand protection protects more than just our clients' brands but also their online communities. Our aim is to ensure clients that their audiences's voice matters and they have a safe place for communication.


Do you have an interest in creating safe online communities?

Would you find it exciting to work with a global gaming brand?

Sound like you? We'd love to talk to you about this position

We have a great opportunity to build a
NEW team of native level US English Content Moderators in North America across different time zones.

We are looking for people who are fully immersed in the North American cultural and have a thorough understanding of the United States latest cultural and social trends as well as American language slang and dialects.

A
Content Moderator's job is to make sure all user-generated content on the platform is free of illegal, hate speech and harmful content that goes against the community guidelines.

However, their job is more than policies and rules, but it's also about making good judgement calls in 'policy grey areas' when working in a fast paced environment while going over a high volume of content.

The Opportunity

As a
Content Moderator, your role will consist in keeping users' experience safe, enjoyable, and inclusive at all times, so that players of all ages can feel comfortable and confident when using our client's gaming platforms.

The role is crucial in
safeguarding the gaming online community, by making sure any harmful language and inappropriate content is reviewed and moderated at all times and escalated if necessary.

As this role will review content from the North American audience, it's
essential for moderators to have native level American English along with
a deep understanding of the language such as casual type of language that is trendy, coined words, slang, phrases, and new or extended meanings attached to established terms.

What to expect on a typical moderation shift

On your shift, you'll be going over a set amount of reported content which is all centralised in our moderation tool.

The content can range from comments, chats, strong graphic images, videos and audio files.

Dependant on the number of content reports in the queue, you will be expected to moderate a set number of reports per hour.

Moderation guidelines are provided by the client and will be accessible throughout every shift as well as part of your training and onboarding


In addition to:

• Moderate in accordance with The Social Element and clientspecific guidelines in a KPI driven environment.
• Keep up to date with notifications of any new changes in the guidelines or our systems that may impact your work.
• Carry out moderation and training according to the times scheduled in the project schedule.
• Resilient to review content that may be unexpected, sensitive, intense or challenging
• Escalate usergenerated content that falls within the official escalation processes (eg child safety, bomb threats)
• Inform Supervisors and/ or project management team of any technical or other issues with tools or content and providing feedback on any client issues

Requirements:


Working Hours

We are looking for freelancers who have the availability and flexibility and can commit to work across
weekdays, evenings and/or weekends to cover all project hours across 4 US time zones.

Evenings and weekends are highly desirable.

What you need to succeed in this role

Native level US English and a deep understanding of the American culture and current.
You should have been immersed in American culture for an extended period of time and be up-to-date with trends and current socio-political affairs.
‍‍
Background experience:
any content moderation or online safety experience is highly desirable or any past work experience where attention to detail and accuracy was essential


A high level of resilience:
you may encounter unexpected, sensitive, intense or challenging content. This role involves potential exposure to sensitive or graphic content e.g harmful language, racial comments, child abuse, violent threats.

Tech Proficient:

Have confidence in using digital technology (google apps, communication tools, etc) as you'll be using a variety of online tools for moderation work, project notifications and updates, video communication, so it's essential to have this in a remote working set up.

**Eager to learn and receptive to feedba