Clinical Support - San José, Costa Rica - LightForce Orthodontics

Descripción

About LightForce

Description:

General dentist clinical advisor. This role requires positive leadership and the ability to focus and deliver in a rapidly changing environment. Team environment work, providing clinical support and expertise related to clinical treatment predictability and procedures to LFO organization. Working closely with your supervisor and Clinical team members for system support related concerns.


Duties and Responsibilities:

• Responsible for monitoring quality treatment plans based on internal clinical standards and provide feedback to the technicians.
• Provide clinical support to the OTP, CAD and LFO team in general through coaching, feedback, and access to direct consultation.
• Work closely with setup technicians, leaders, training, and quality team to identify and work with team needs and provide clinical guidance.
• Creates clinical content.
• Creates and generates reports on demand.
• Conduct Team meetings/huddles to ensure overall KPI compliance (IE QA,clinical FAQ, etc).
• Project development according to the company clinical support needs.
• First point of clinical escalation, clarify clinical related doubts.
• Stay up to date on internal work processes, policies and procedures.
• Promote company values.
• 1:1 meetings/ calls with customers
• Maintain up to date production metrics

Education and Experience:

• Bachelor's Degree in General Dentistry (General Dentist)
• Minimum industry expertise of 3 years

Required Qualifications**- Highly motivated individual with skills to develop and coach team members to achieve performance goals.

• B1 English +
• Work well under pressure and follow through on items to complete.
• Ability to multitask and meet goals.
• Strong communication skills, both written and oral.
• Schedule Flexibility

Physical Demands

• Requires the ability to use hands, and reach with hands and arms
• Requires the ability to see, listen, and speak

Work Environment

• Work is generally performed in an open office, sedentary position.

Perks and Benefits
Our business culture is our essence.

to attract and retain the best talent we seek to offer a package of benefits that promote health, career development, diversity, inclusion, and a good work-life balance.

• Private medical insurance
• Remuneration in USD
• Biweekly payment
• Paid Training
• Performance Evaluations with possibility of salary increase.
• Co-Working space in WEWORK (Escazu or Cariari) (for onboarding, projects, specific activities, or specific needs)
• Happy Fridays
• Referral Bonus Program (opportunity to refer good talent and win 500 USD)
• Employee Committees internal
• Life balance and work

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LightForce Orthodontics is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.