Inside Account Manager - San José, Costa Rica - TD SYNNEX

TD SYNNEX

Empresa verificada

San José, Costa Rica

hace 5 días

Publicado por:

Andrea Rodríguez

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Descripción

Job Summary:

The Inside Account Manager owns the daily contact with specific, identified accounts. Incumbents work proactively to drive revenues/margins to ensure organizational profitability through developing and executing strategic client specific solutions.

Incumbent is seasoned and has the experience to handle complex customer issues with mínimal supervision.

Leverages TD executives for support.

Essential Duties & Responsibilities Required:

Proactively manages accounts by evaluating product mix and profitability
Makes adjustments to meet TD profitability objectives
Identify appropriate opportunity to sell TD full portfolio of products and services
Develops strategic business plans, and effectively present to TD management.
Provides regional level direction in the absence of the manager
On a daily basis provide team direction on KPI performance, company directives, vendor initiatives, etc
Manages advanced inbound and outbound sales calls in order to quote prices, provide product information and build relationships with customers
Assists associates and reps in resolving complex, important customer problems or issues
Helping resellers get best pricing / deals through alliance with internal TD departments; informing business partners of vendorrelated promotions and floor days; forming relationships; providing proactive business solutions
Requires high level of interpersonal and collaborative skills
Identifies, develops, and implements business opportunities through customer facing activities
Demonstrates detailed account knowledge
Creates business plans to uncover new opportunities, and increase TD SYNNEX's sales and profits
Represents TD SYNNEX professionally in daily interface with business partners, customers, and supporting departments
Represents TD SYNNEX at business partner events

Other Duties & Responsibilities:

Performs additional duties as assigned
Meets attendance and punctuality standards

Qualifications, Required Knowledge Skills & Abilities:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
Able to be diplomatic when handling calls/correspondence for Management.
Able to coach others in the development of their skills. Able to comprehend, integrate, and improve upon complex crossfunctional business processes
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Able to display assertiveness and a high level of selfconfidence.
Able to facilitate group interactions.
Able to identify needs and opportunities and develop action plans to address.
Able to interact effectively with all levels of management.
Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
Able to prepare/analyze appropriate reports and other business correspondence.
Able to serve as a resource to others in the resolution of complex problems and issues.
Able to sort through numerical information and recognize trends and details.
Able to think strategically and tactically.
Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
Possesses strong organizational and time management skills, driving tasks to completion.
Able to avoid win/loss situations and ensure productive resolutions of conflict.
Able to analyze and resolve complex issues and problems in a sound and timely fashion.
Able to maintain confidentiality of sensitive information.

Minimum Educational/Certifications Requirements:

High school diploma/GED plus the established minimum requirements for the position.
Language: 100% proficiency in English

Additional Education/Previous Experience Recommendations:

College Degree in Business or Marketing preferred.

Working Conditions:

Professional environment.
Occasional nonstandard work hours or overtime as business requires.
Some travel may be required.

What's In It For You?
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Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
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Grow Your Career:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
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Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
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Diversity, Equity & Inclusion:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
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Make the Most of our Global Organization: Network with other new co-workers within