Client Services Principal Architect, - Heredia, Costa Rica - Experian

Experian

Empresa verificada

Heredia, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

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Descripción

Company Description

We are thrilled to share that
FORTUNE has named Experian one of the 100 Best Companies to Work For.

In addition, for the last five years we've been name in the top
100 "World's Most Innovative Companies" by Forbes Magazine.

This position will be supporting the Experian Consumer Services (ECS) - a passionate and innovative team with a mission to provide
Financial Power to All.

Our portfolio offers credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach.

Experian Partner Solutions helps 300+ businesses protect their 60M+ customers by building enterprise-level (1) identity, (2) credit, and (3) data breach cybersecurity SaaS products in a white-label (B2B2C) branded format.

Experian Partner Solutions and its 'sister' business unit Direct-to-Consumer form Experian Consumer Services, a $900M business segment inside the $5B global information services company commonly known as Experian.

Job Description:

As a Client Services Principal Architect, you'll help a team of Technical Account Managers to design, support and deliver an outstanding experience for both internal and external clients by providing architectural and functional expertise on our current and future platform products, monitoring, automation, tools and implementation strategies.

You'll be an inspirational reference with client facing experience and deep architecture knowledge to ensure best in class implementation for complex projects.

Primary responsibilities

Partner with Sales Engineers, Business Analysts, and Technical Account Managers to lead technical solutions and architecture design for large/complex implementations
Drive solution vision & strategy building frameworks that can improve our ability to implement, support, and maintain our platform products
Provide technical leadership, influence, guidance, and partner with your team to bring them to the next level from a technology standpoint
Partner effectively with crossorg engineering groups and various functions to represent your team and Experian Partner Solutions
Build a strong engineering brand for EPS and be able to attract, retain and train topnotch talent
Anticipate positive and negative impacts throughout the organization regarding proposed solutions
Identify opportunities to expand product capabilities and client implementation improvements
Identify use cases not yet covered by our current platform, and work with business analysts and product owners to evaluate implementation and adoption
Broker and arbitrate discussions between the customer and Experian, and in all appropriate ways represent the client's technical needs to Experian, and Experian's offerings to the client
Help ensure that both client and platform solutions have solid observability and monitoring capabilities that will help drive resolution to issues as required
Communicate a holistic change management schedule that includes patching, infrastructure, and solution upgrades

Qualifications:

BS, BA in Computer Science, Computer Information Systems, MIS or relevant technology degree (Master's level a plus) or 8+ years of relevant experience in technical customer support, operations, or similar role
Client facing experience, ability to translate technical terms to any audience
Handson engineering experience with strong knowledge in one of the following programming languages: Python, Java, C#, Java Script, PHP
Strong SQL knowledge and ability to query, combine and extract data from Redshift, Mysql, Dynamo
Familiar with ETL and batch processing techniques
Knowledge of REST and SOAP web services supporting both JSON and XML
Experience with realtime system monitoring and reporting via technology tools such as Splunk,
AppDynamics, DataDog, and/or Business Intelligence systems such as Cognos, Business Objects, and Tableau
Experience with automation frameworks/infrastructure and data analytic tools like Airtable, Workato, etc
Experience with Platform as a Service. Ability to think analytically and consider all client configurations, as well as dive into the details, and know when to operate at each of those levels
Strong analytical and problemsolving skills; able to break complex technical hurdles into measurable actions.
Familiar with Amazon Web Services including high level hosting architecture and microservices
Proven experience leading engineering teams in parallel execution against aggressive business goals and engineering priorities
Proven track record of growing and mentoring accomplished individual contributors
Proven experience partnering across functions and organizational boundaries to effectively advocate for team, business, and company priorities
Excellent communication skills
Must have the ability and desire to work in a highpressure, fastpaced environment and be able to handle several projects and tasks simultaneously

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