Associated Account Manager - San José, Costa Rica - Expedia Group

Descripción

Associated Account Manager

The Associated Account Manager's primary responsibility is to onboard, develop and maintain a high-quality portfolio of hotels and property products (i.e., relevant, attractive, and competitive) for Expedia's fast-growing global customer base, within their assigned territory.

In doing so, this team member also coaches and supports business partners to be more successful on the company's platform, by smartly utilizing the power of Expedia Group's unique data insights, marketing, distribution, and revenue management toolset increasing value through comprehensive commercial conversations and interactions.

This role is the core on which the Market Management team is based.

The team ensure that the Expedia Group brands' global always find the most suitable property for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia Group's full breadth of global traveler demand.

What you'll do:

• Begins developing relationships with customer or their account team, including key buyers/decision makers
• Assists in creating opportunities (e.g., progress meetings, factfinding/exploratory meetings) to build customer account
• Develops understanding of customer's business issues through appropriate organization channels
• Recommends products, services, and insights that will meet customer needs
• Completes basic account plans that outline tactics to acquire and/or maintain business
• Acquires a basic understanding of how the department operates and fits into the larger organization
• Develops awareness of the policies, practices, trends, and information (including competitor information) that impact the organization and its customers
• Develops a basic understanding of the financial impact of decisions/solutions on the organization and its customers
• Guides accounts to valuable insights and presents insights that can benefit account and organization
• Gathers data/information on potential ideas and solutions to address a business need
• May document components of a business case for change at the direction of more senior colleagues
• Develops a working knowledge of the company's standard contract terms and conditions by reading product literature, contracts, and asking questions of peers
• Learns when to partner with legal resources to modify or adjust standard contract terms
• Learns the contract negotiation process and how to complete contractual arrangements
• Exchanges simple information in straightforward situations to gain the support of others
• Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties
• Assists in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement
• Identifies the key stakeholders in decision making for the account
• Develops understanding of standard offerings and major areas of expertise
• Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility
• Develops a broad understanding of competitors' standard products and services
• Understands the importance of developing rapport and maintaining ongoing business relationships with colleagues and external customers
• Learns about customer's key leaders/decision makers from internal customer relationship management system
• Develops basic understanding of customer's industry and competitive market and/or uses company's tools to access market‐specific information and insight
• Attends meetings with customers to understand needs and expectations
• Learns the metrics to assess the performance of products, services, and solutions against customer needs/expectations
• Develops key value proposition statements, case studies, or uses proof points to demonstrate the value of the company's products, services, and solutions
• Able to work independently as well as be a strong team worker, ensuring the whole team wins
• Help other team members acquire skills or achieve targets/goals

Who you are:

• Proficiency in English + local language of the market(s)
• Growing knowledge of sales techniques
• Proficient communicator
• 12 years' experience
• Approximately % of travel for market visits as per business requirements

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About Expedia Group

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