- Lead, configure, and customize the Atlassian tools, including Jira, JSM, Confluence, Opsgenie and related plugins, to align with organizational requirements.
- Collaborate with cross-functional teams to gather and scope project requirements.
- Design and implement custom workflows, fields, screens, and automation to optimize processes and support business needs.
- Build a playbook to demonstrate the capabilities of Atlassian/Jira to the business users.
- Build and maintain documentation, guidelines, and standard methodologies for the Atlassian tools and related processes.
- Maintain Atlassian environment to best practice standards around security groups, permissions, schema configurations, and backups.
- Create dashboards based on business requirements, troubleshoot Atlassian related issues, and generate reports to provide tool usage and performance insights.
- 3+ years of experience as an Atlassian Administrator or in a similar role, with hands-on experience in configuring and customizing.
- Proven understanding of IT service management concepts and standard processes.
- Experience with Atlassian tool integration and plugin development is a plus.
- Time management skills to balance ongoing administrative tasks with project-based work.
- Ability to work effectively within a team and with minimal supervision.
- Experience working in scrum or agile teams.
- Advanced English Level (B2+ miminum)
- WFH/WFA and available workplace office space if preferred
- Private medical, dental, and life insurance
- Additional vacations per work anniversaries
- Birthday day off
- 3 sick leaves paid per year
- Certification Reimbursement
- Referral bonuses
- Mental Health days off
- Employee Solidarity Association
- A value-based culture where opportunities to learn are endless
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IT Service Administrator - Heredia, Costa Rica - Encora Inc.
Descripción
Our company:
Encora is a global Software and Digital Engineering company that helps businesses overcome the Software Engineering Talent shortage and provides next-gen services such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We have 16 global offices and 25 innovation labs.
Our Software Engineering experts work with leading-edge technology companies to improve their speed to impact.
About the role
At Encora we are looking for a great talent like you to join our team as the next IT Service Administrator (6984)
Would you like to join our great team of engineers? Here we will tell you more about us and the role
In this role, you will be an IT Service Administrator specializing in Atlassian administration. You will maintain and improve our Atlassian suite of tools, ensuring efficient functionality and flawless user experiences across our organization. Your expertise will support our teams' collaboration and project management efforts.
Responsibilities
Qualification
Why you will love working with us:
