Customer Success Partner - Provincia de Cartago, Costa Rica - Straumann Group

Straumann Group

Empresa verificada

Provincia de Cartago, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

#ChangeMakers

Ready to make an impact?

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition.

From the first Dental Implant in 1974 to the latest Digital Solution - we do things differently than others

We deliver innovation based on evidence.

This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful "can-do" attitude.

#WeChangeDentistry every day. Be part of it.

Summary of position:

Essential functions and duties:

To perform this job successfully, an individual must be able to perform the following satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Ensure key providers are satisfied with the services they receive in Treatment Planning by observing protocols and preferences
Review patients' treatment in accordance with established protocols and preferences
Generate a digital treatment setup for doctor review and approval
Continuously assess and find ways to improve procedures for maximum optimization
Reach out to providers, account representatives and sales leaders as needed to handle issues, provide insight and ensure the best possible experience
Continually work to increase knowledge of orthodontics, industry trends and company processes
Perform Quality Control for cases assigned to them
Handle complaints in treatment planning
Meet weekly productivity, efficiency, and satisfaction goals
Work collaboratively crossteam and crossfunctionally to ensure a worldclass provider experience
Other duties may be assigned, directed or requested

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

High school diploma or GED required
Must have at least 1 year of related schooling and/or technical experience in a dental lab
Prior orthodontic experience preferred
Displays enthusiasm about providing excellent support and service
Excellent organizational and time management skills
Ability to multitask and stay focused on priorities
Exhibits sound and accurate judgement
Basic computer skills (including Word, Excel, Outlook)
Strong interpersonal skills and motivational skills
Ability to adapt to changes in the work environment with short notice
Proficiency with driving results and promoting quality
Thrives in a fastpaced team environment

Physical requirements:

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee:

Must be able to use a keyboard, computer mouse and computer monitor for 8 hours at a time
Must be able to sit at a desk for approximately 8 hours per day while using a computer and phone
Must be able to verbally communicate, wear a headset, and communicate over the phone for 8 hours a day

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type:
Full Time

Alternative Locations:
Costa Rica : Heredia || Costa Rica : Alajuela || Costa Rica : Cartago || Costa Rica : Limón || Costa Rica : Puntarenas || Costa Rica : San José

Travel Percentage:0%

Requisition ID:13230